Senior Director Product Design

You might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global food service and support services company that’s the 6th largest employer in the world, with 625,000 employees.

You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues, remote camps and military installations and more. We’re in all major cities, at remote work sites and everywhere in between – doing business in Canada and 50+ other countries where you can learn and grow. Join us now and point your career forward!

Why work with Compass Digital? We are a member of Compass Group North America the leading food service and support services company. We create remarkable customer experiences through the innovative design and development of technology products and services. Compass Digital began as an innovation startup and the team has since rapidly grown and now supports technology and innovation across all of North America.

Compass digital is comprised of user experience designers, developers, data scientists, project managers, business analysts, marketers and technology implementation managers, all of whom look at the world from a human perspective to rethink what's possible in the areas of technology innovation and consumer engagement within the food service and hospitality industries. Join us.

As Senior Director of Product Design, you will lead and grow a multi-layer product design organization responsible for elevating interactions, systems, and end-to-end experiences across a highly complex suite of enterprise software and consumer-facing digital products in food retail, food service, and hospitality space.

This role is pivotal to maturing Product Design into a core strategic driver of business outcomes. You will define the quality bar, shape design operations and systems, and influence product direction through clarity of thinking, strong judgment, and disciplined execution.

You will operate in an environment with high ambition, competing priorities, and strong cross-functional perspectives—particularly across Product Management and Engineering. Success requires maturity, negotiation strength, and comfort operating without perfect clarity.

You’ll work alongside a high-calibre group of leaders and practitioners with backgrounds spanning IDEO, frog, Fjord, McKinsey Design, and high-growth startups. This is a team that values rigor over theater, healthy debate over harmony, product over process, and outcomes over output.

This role is for a design leader who thrives in ambiguity, remains steady under pressure, and sees complexity as an opportunity to create clarity, leverage, and durable impact.

You will report directly to the VP of Design and serve as a key partner in advancing Design as a respected, enterprise-level capability.

Department:
Design

Location:

72 Fraser Avenue, Toronto, Canada

Work Model:
Hybrid (4 days in-office)

Now, if you were to come on board as our Senior Director, Product Design-, we’d ask you to do the following:

Lead the Product Design Practice at a Leadership Level

• Set and evolve a portfolio-level product design vision across enterprise platforms and customer-facing channels.
• Lead, coach, and scale a multi-layer design organization (Directors, Managers, Principals, and Senior ICs).
• Represent Design with confidence in senior and executive forums, advocating for experience quality, scope discipline, and long-term product health.
• Model calm, decisive leadership in fast-moving, high-pressure environments.

Navigate Complexity & Influence Outcomes

• Diplomatically navigate organizational friction without escalation—earning trust while holding firm on design standards.
• Partner closely with Product and Engineering leaders, developing deep empathy for their constraints while challenging assumptions and unrealistic scope.
• Negotiate trade-offs with clarity and conviction—knowing when to push, when to reframe, and when to say no.

Elevate Craft, Systems & Thinking

• Move the organization beyond “screens” toward systems thinking, service design, and operationally-aware experiences.
• Push the boundaries…