Client Security Officer Manager

At PwC, our people in cybersecurity focus on protecting organisations from cyber threats through advanced technologies and strategies. They work to identify vulnerabilities, develop secure systems, and provide proactive solutions to safeguard sensitive data.

The Client Security Officer (CSO) acts as a trusted advisor, ensuring clients’ security posture aligns with evolving threats, regulatory requirements, and business priorities. The role combines consulting experience, technical oversight, and client relationship management to deliver high-value security outcomes. The CSO Manager role is focused on cybersecurity strategy and implementation, with strong expertise in Managed Security Services Provider (MSSP) models.

As a Client Security Officer Manager, you’ll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. Responsibilities include but are not limited to:

• Assess client environments, identify gaps, and recommend improvements to strengthen defenses and align with cybersecurity best practices
• Oversee all stages of engagement—onboarding, delivery, operations, and offboarding—ensuring structured reporting and stakeholder alignment.
• Monitor service quality through SLA tracking, health checks, and remediation efforts; maintain risk registers for MDR and CaaS services.
• Respond to inquiries, manage escalations, and ensure consistent delivery quality across assigned accounts.
• Drive initiatives to enhance investigation depth, incident response timeliness, and communication protocols.
• Coordinate inputs from functional, technical, and product teams; ensure deliverables meet scope and client expectations.
• Lead end-to-end proposal development for strategic growth and high-quality submissions.
• Regularly review deliverables to ensure they meet scope requirements and client expectations.
• Maintain and update action logs for findings requiring client input or internal remediation.
• Conduct periodic client environment health checks to identify technical, procedural, or engagement-level gaps.
• Ensure consistent delivery quality across assigned clients by implementing structured reviews, aligning with client expectations, and driving continuous improvement initiatives, including oversight of investigation depth, incident response timeliness, escalation protocols, and communication practices to enhance service confidence and operational outcomes.
• Manage client feedback and escalation processes, working with delivery teams and leadership to resolve issues expediently and transparently.
• Coordinate inputs from functional, technical, and product teams.
• Ensure quality delivery as per the client success playbooks, templates, tooling and Statement of Work.

• Bachelor's or master's degree in computer science, Information Security, or a related field.
• Minimum of 10 years of relevant experience in cybersecurity, with a focus on management consulting with extensive client management experience.
• Strong understanding of MSSP delivery models and managed detection/response services.
• Proven experience managing diverse clients, including Quebec-based organizations, and navigating bilingual environments.
• Strong communication and presentation skills, with the ability to articulate complex technical concepts to non-technical stakeholders.
• Exceptional communication and presentation skills for both technical and executive audiences.
• Ability to articulate complex security concepts in business terms.
• Familiarity with Canadian regulatory frameworks and industry-specific compliance requirements.
• PwC Canada is committed to cultivating an inclusive, hybrid work environment. Exact expectations for your team can be discussed with your interviewer.

We’re inspiring and empowering our people to change the world. Powered by the latest technology, you’ll be a part of diverse teams helping public and private clients build trust and deliver sustained outcomes. This meaningful work, and our continuous development environment, will take your career to the next level. We reward your impact, and support your wellbeing, through…