Senior Manager, SRE & Monitoring Tools

Senior Manager, SRE & Monitoring Tools Scotiabank Toronto

Requisition      Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Contributes to the overall success of the GTEP Performance Capacity Management & GTEP SRO in Canada and globally, ensuring specific individual and team goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures.

The Performance and Capacity Management (PCM) team’s mandate is to help minimize production outage. The team leverages industry’s best monitoring tools and practices and offers full stack end-to-end monitoring services in the Bank, including Canadian Banking, International Banking, and Wealth Management.

The GTEP SRE team is part the GTEP Infrastructure & Operations and works with the Global SRO to ensure consistent Resilience practices across the GTEP portfolio including Incident, Problem and Change Management, Operational Readiness and Playbook compliance.

The team offers consulting services, deploys monitoring tools, investigates performance bottlenecks, and supports production incidents.

Reporting to Director, SRE, SRO & Monitoring Tools team, the Performance and Capacity Management Sr Manager will be a subject matter expert in multiple Tools like Dynatrace & Splunk.

As a Sr Manager, the incumbent should be able to drive parts of complex initiatives right from Concept to Delivery.

The individual should be able to lead a team of L6 and L7 Engineers towards common organizational goals and to drive stability and operational results.
• Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
• Accountable for creating and maintaining SLOs data and reports for specific areas in GTEP like Infrastructure Operations
• Accountable for facilitating use of technology and tools to enable automation of SLOs
• Accountable for PCM on-boarding/modification requests for specific areas or Business lines
• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Champions a high performance environment and contributes to an inclusive work environment.
• Technology background or Technology Degree preferred•  10 years experience in the industry , preferably Financial technology space
• Expert with Technology Service Management and Operations including Stability data collection and maintenance
• Expert with PCM Tools like Dynatrace, Splunk etc
• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
• Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.
• Upskilling through online courses, cross-functional development opportunities, and tuition assistance.
• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
• Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more!

Location(s):  Canada :
Ontario :
Toronto    Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their…