Senior Quality Assurance Specialist

Senior Test Analyst - Toronto, ON (Hybrid)

This contract position requires a training professional with proven experience in functional, regression, integration, and UI testing across Geneys Cloud CX and Verint platforms. The role involves collaborating with developers, business analysts, infrastructure teams, and vendor partners to validate system functionality, usability, and performance, and leading testing efforts or coordinating testing activities with project QA resources.

CA $60.00/hr - CA $78.00/hr

• Design, execute, and maintain manual and automated test cases based on business and technical requirements.
• Conduct functional, regression, integration, and user interface (UI) testing across Genesys Cloud CX and Verint platforms.
• Support User Acceptance Testing (UAT) coordination and resolution of reported issues.
• Collaborate with developers, IOS business analysts, infrastructure teams, and vendor partners to validate system functionality, usability, and performance.
• Lead testing efforts or coordinate testing activities with project QA resources.
• Create and maintain comprehensive QA documentation, including test strategies, test matrices, test plans, test scripts, test scenarios, and test outcome reports.
• Investigate issues identified during testing or reported from production, analyze application logs, and elevate as needed.
• Log and track defects using tools such as JIRA or Azure Dev Ops, ensuring accurate and timely issue resolution.
• Provide regular updates on test progress, defects, risks, and testing metrics to stakeholders and management.
• Identify areas for improvement in testing processes and recommend quality enhancements.

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Proven experience in software testing, preferably within public sector or service‑focused environments.
• Familiarity with contact centre technologies; experience with Genesys Cloud CX, Verint WFM, or Verint QM is considered an asset.
• Strong understanding of software testing methodologies, including functional, integration, regression, performance testing, and UAT.
• Proficiency in test management and defect tracking tools (e.g., Azure Dev Ops, JIRA, Test Rail or equivalent).
• Experience with automated testing tools or scripting is an asset.
• Excellent analytical, documentation, and communication skills.
• Ability to work independently and collaboratively in a cross‑functional project environment.
• Strong attention to detail and a commitment to delivering high‑quality results.

Mid‑Senior level

Contract

Information Technology

IT Services and IT Consulting