Technical Delivery Manager

About the Role

Technical Delivery Managers (TDMs) are responsible for two of our most important company objectives:
1) ensuring customers achieve remarkable business results through technology engagements, and
2) driving customer growth through technology expertise, trusted advice, relationships, and demonstrated results. TDMs manage and deliver innovative solutions built on the Appian platform for our customers, overseeing all aspects of agile delivery for Appian‑led engagements—including risk management and impediment removal. They also work closely with front‑line sales reps to drive growth in strategic accounts and integrated deals.

TDMs engage in all aspects of driving results and growth at strategic accounts, including project management, account management, relationship building (both customers and partners), financial management, opportunity qualification, problem identification, project/use case definition, demand generation, services positioning, and account strategy. These activities are performed in partnership with Appian Sales, Appian Partners, and other members of the Customer Success team, including Customer Success Managers (CSMs).

• Experience managing a book of business using financial management tools and metrics
• Experience leading agile delivery teams and managing enterprise‑scale technology programs, including collaborating with architects and product designers to deliver compelling solutions for customers
• Experience understanding customers’ strategic goals, positioning technology to meet those goals, developing application roadmaps, and building compelling business cases to justify investments
• Experience with one or more value‑selling methods and exceptional ability to create compelling business benefits for proposals and delivery
• Ability to develop and maintain strategic relationships (stakeholder, buyer, influencer)
• Intellectual curiosity, bias for action, ability to thrive in ambiguity, excellent communication skills
• Industry experience in one or more of the following:
  Financial Services, Pharmaceuticals, Insurance, Manufacturing (Preferred)
• Experience with software consulting (ideally in ERP, CRM, BPM/Workflow, Data Integration Architecture or EAI) and/or applied knowledge of enterprise architecture, including data management (Preferred)

• 8+ years of experience in an agile delivery environment, with at least 5 years leading a team
• B.S./B.A. in Engineering, Computer Science, Information Systems, Mathematics, or related field/degree
• Willingness to travel up to 20%

• Training and Development:
  During onboarding, we focus on equipping new hires with the skills and knowledge for success through department‑specific training. Continuous learning is a central focus at Appian, with dedicated mentorship and the First‑Friend program widely utilized.
• Growth Opportunities:
  Appian offers a diverse array of development opportunities, including our leadership program for new managers, a comprehensive library of specialized training through Appian University, skills‑based training, and tuition reimbursement for advancing education.
• Community:
  We immerse you in our inclusive community from day one. Appian fosters inclusivity through 8 employee‑led affinity groups that build networks and organize social, educational, and outreach activities.

Appian is a software company that automates business processes. The Appian AI‑Powered Process Platform provides the tools needed to design, automate, and optimize even the most complex processes, from start to finish. The world’s most innovative organizations trust Appian to improve their workflows, unify data, and optimize operations—resulting in better growth and superior customer experiences.

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Appian is an equal opportunity employer that strives to attract and retain the best talent. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal, state, or local law.

Appian provides reasonable accommodations to applicants in accordance with all applicable laws. If you need a reasonable accommodation for any part of the employment process, please contact us by email at Reason
. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

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