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IT Consultant IT Business Analyst

Senior Omni-Channel CCaaS Lead

Job in Toronto, Ontario, C6A, Canada
Listing for: PwC - Global
Full Time position
Listed on 2026-01-14
Job specializations:
  • IT/Tech
    IT Consultant, IT Business Analyst
Salary/Wage Range or Industry Benchmark: 191200 - 241200 CAD Yearly CAD 191200.00 241200.00 YEAR
Job Description & How to Apply Below
A leading consulting firm in Toronto seeks a Director for Salesforce Consulting. This role focuses on leveraging Salesforce technology to enhance customer experiences and drive transformative change. Responsibilities include leading CCaaS engagements, delivering technical solutions, and supporting business development. The ideal candidate has extensive contact centre operations experience, expertise in CCaaS platforms, and a consulting mindset. An education in relevant fields and certifications are preferred, with a competitive salary range of $191,200 - $241,200 offered.
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Position Requirements
10+ Years work experience
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