QA Analyst; IT

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We’re here to make air travel affordable for everyone, and we’re looking for talented individuals who want to help us continue changing the industry for the better. As Canada’s most reliable airline, we're all about offering real value. As we continue to expand our network, increase flight frequencies, and introduce more services, we’re looking for passionate team members to help us in our mission to make air travel accessible for everyone.

We know who we are, and we’re confident in our approach – but we don’t take ourselves too seriously.

Join the Information Technology team at Flair as a QA Analyst, ensuring the delivery of high-quality software in a collaborative, office-based environment. In this role, you will design and execute test plans, identify and report bugs, and work closely with developers, product managers, and other stakeholders to support a seamless user experience and meet business needs. The ideal candidate is detail-oriented, experienced in software testing, and committed to maintaining high standards across our digital platforms.

This role reports to the Director, Software Engineering, and is located on‑site at any of our offices in Calgary, AB (YYC), Edmonton, AB (YEG), Toronto, ON (YYZ), or Vancouver, BC (YVR).

• Design and execute comprehensive test plans, cases, and scripts for web applications.
• Perform functional, regression, integration, and usability testing on websites.
• Identify, document, and track defects using bug‑tracking tools such as JIRA and Bugzilla.
• Conduct cross‑browser and cross‑device testing to ensure compatibility.
• Collaborate with developers to troubleshoot and replicate issues.
• Automate test cases using tools like Selenium, Cypress, or similar frameworks.
• Integrate automated tests into CI/CD pipelines to ensure continuous testing.
• Ensure adherence to QA best practices and contribute to process improvements.
• Ensure website performance, security, and compliance with industry standards.
• Participate in Agile ceremonies, including sprint planning, stand‑ups, and retrospectives, to provide input on quality concerns.
• Work closely with developers, product managers, and business stakeholders to understand requirements and acceptance criteria.
• Communicate test progress, results, and risks effectively to all relevant parties.
• Monitor software performance and provide suggestions for improvement.
• Analyze customer feedback and production issues to identify areas for quality enhancement.

The preferred candidate should exemplify Flair’s core values: honesty, efficiency, accountability, and respect, while demonstrating success in previous roles. Additionally, we are seeking individuals who possess:

• Education:
  • Bachelor’s degree in computer science, Information Technology, or a related field.
• Experience:
  • A minimum of three (3) years of experience in software quality assurance or software testing, preferably within Agile or fast‑paced development environments.
  • Experience designing and executing test plans, test cases, and test scripts for web applications and digital platforms.
  • Demonstrated experience performing functional, regression, integration, usability, and cross-browser testing.
  • Hands‑on experience with test automation frameworks such as Selenium, Cypress, or equivalent tools.
  • Experience integrating automated tests into CI/CD pipelines using tools such as Jenkins, Git Hub Actions, or Azure Dev Ops is an asset.
  • Experience using test management and defect‑tracking tools such as Jira, Test Rail, Bugzilla, or similar platforms.
  • Familiarity with API testing tools (Postman, SoapUI) and basic SQL queries to support backend validation.
  • Experience analyzing defects, production issues, and user feedback to support continuous quality improvement.
  • Experience collaborating with developers, product managers, and technical teams to clarify requirements and acceptance criteria.
• Skills and Abilities:
  • Strong understanding of software testing methodologies, QA processes, and industry best practices.
  • Ability to design, execute, and document clear,…