Director, Digital Delivery

Job Description

Grade:
P9
Referral Level: Level 3
Division:
IGM-Tech

IGM Financial Inc. is a leading wealth and asset management company in Canada, managing approximately $271 billion in assets. It offers financial planning and investment services to over two million Canadians through IG Wealth Management and Mackenzie Investments.

Mackenzie Investments, founded in 1967, is a key part of IGM's business model, serving as a comprehensive asset‑management partner for Canadian financial advisors and their clients.

At Mackenzie Investments You Can Build Your Career with Confidence. We are proud to be recognized as one of Canada’s Top 100 Employers for the fourth consecutive years and one of Canada’s Best Diversity Employers. Our vision and strategy aim to innovate the industry and support Canadians in achieving their financial goals.

Join our team to engage in continuous learning and skill development in a supportive environment. Experience the best of both worlds with our hybrid work environment, where you spend three days a week in the office, connecting, collaborating, and enjoying quality time with your amazing colleagues! Our Values:
Be better; we strive for improvement in everything we do. Be accountable; we foster clarity and are empowered to act responsibly. Be a team; we are united to drive collective impact to achieve our goals.

About the Role

As Director, Digital Applications Delivery
, you will be a key member of our Digital Technology team, partnering with business and technology leaders across IG Wealth Management and Mackenzie Investments. You will play a critical role in shaping and executing our digital roadmap, leading strategic initiatives that deliver innovative solutions and exceptional experiences for clients, advisors, and employees.

Key Responsibilities

Strategic Leadership

• Build strong business relationships and act as a trusted advisor, partnering closely with Account Managers and Development Leads.
• Drive planning and prioritization discussions with business and technology stakeholders to ensure alignment on project intake, capacity, and progress.
• Provide technology insights to influence business decisions, ensuring early engagement of key partners (Architecture, Development, Centers of Excellence).
• Translate complex technology concepts into clear business language and actionable recommendations.

Delivery Excellence

• Ensure digital projects deliver on defined business outcomes and client experience goals.
• Engage in project-level decision-making, balancing trade‑offs and communicating priorities to stakeholders.
• Proactively manage stakeholder expectations and resolve disconnects through negotiation and governance.
• Support resource planning and onboarding of internal and external talent.
• Monitor project progress in partnership with EPMO, addressing risks and issues impacting timelines, budget, or scope.
• Oversee resolution of escalated IT issues and ensure operational, reputational, and intellectual risks are understood.
• Champion change management activities, including clear communication of rationale, impacts, and actions to minimize disruption.

What You Bring

• Industry Expertise: Financial Services experience required.
• Delivery
  
  Experience:
  
  Extensive background in digital project delivery and program governance.
• Agile Knowledge: Strong experience with Agile methodology; SAFe certification preferred.
• Technology
  
  Skills:
  
  Salesforce platform experience desired.
• Education: University degree required;
  Master’s in Technology or Business preferred.

Core Competencies

• Change Leadership: Ability to guide teams through change while maintaining focus and cohesion.
• Versatility & Resilience: Proven success managing multiple projects in a complex, evolving portfolio.
• People Development: Skilled at empowering and mentoring team members to achieve their full potential.

Benefits

• COMPETITIVE COMPENSATION & RECOGNITION: competitive base salary, performance‑weighted bonus, education/career support, option to join Employee Share Purchase Plan with employer matching component.
• EMPLOYEE BENEFITS & INSURANCE: competitive health and dental coverage, flexible plan for you and your family and short‑term & long‑term disability plans.
• RETIR…