Sr. Collaboration Platform SME

Job Description What is the opportunity?

We are seeking a Subject Matter Expert to lead the management, optimization, and governance of Microsoft Teams and Webcast/Vbrick platforms across the organization. The ideal candidate will ensure seamless collaboration, secure streaming, and user adoption while aligning these tools with business objectives and IT best practices.

• Designs, develops and enforces installation and maintenance standards on software/hardware applications and network systems.
• Applies extensive, in-depth knowledge, skills, and practices to perform complex assignments.
• Leading in the selection, installation and administration of hardware, software and network components.
• Consulting on programming and administration for local applications and databases.
• Installing, evaluating and applying software and application updates; ensuring backup and recovery capabilities.
• Designing, planning, installing, debugging and troubleshooting operations support and automation systems, systems software, hardware applications and support products.
• Application Management:
  Oversee configuration, maintenance, and lifecycle management for Microsoft Teams, Webcast/VBrick, and other SaaS platforms, including updates, integrations (e.g., SharePoint, Confluence, Power Platform, and third-party app governance.
• Governance & Compliance:
  Develop and enforce policies for usage, naming conventions, data retention, external sharing, and streaming permissions to meet security, regulatory, and licensing standards.
• User Support & Training:
  Provide advanced troubleshooting, create training materials, and conduct workshops to drive adoption and proficiency across all managed platforms.
• Performance Optimization:
  Monitor system health, resolve scalability issues, and implement automation (e.g., Power Shell, APIs) for efficient SaaS management.
• Stakeholder
  
  Collaboration:
  
  Partner with IT, security, and business teams to align platform capabilities with organizational needs and emerging requirements.
• Innovation &
  
  Roadmap:
  
  Evaluate new features, pilot initiatives, and contribute to the long-term SaaS and collaboration strategy.

Must-have:

• 6+ years of experience managing enterprise SaaS applications, including collaboration (e.g., Microsoft Teams) and streaming platforms (e.g., Webcast/VBrick or similar).
• Deep knowledge of cloud SaaS ecosystems (Microsoft 365, Azure, AWS, or Google Workspace) and streaming technologies.
• Experience with governance tools (e.g., Microsoft Purview, Teams Admin Center) and SaaS management platforms (e.g., Better Cloud, Torii).
• Strong problem-solving skills and ability to translate technical solutions to non-technical stakeholders.
• Certifications:
  
  Microsoft 365 Certified:
  Teams Administrator Associate (MS-700) or equivalent, plus SaaS/cloud certifications (e.g., AWS/Azure SaaS specialties).

Nice-to-have:

• Scripting/automation experience (Power Shell, Python, REST APIs).
• Familiarity with Agile/Dev Ops methodologies and ITIL frameworks.
• Project management experience (PMP or Scrum certification a plus).

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
• Leaders who support your development through coaching and managing opportunities.
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• A world-class training program in financial services
• Flexible work/life balance options.
• Opportunities to do challenging work.
• Opportunities to take on progressively greater accountabilities.
• Opportunities to building close relationships with clients.

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Application Troubleshooting, Critical Thinking, Customer Support Systems, Group Problem Solving, Information Technology Trends, Installation Support, IT Documentation, IT Service Management (ITSM), IT Standards, Long Term Planning, Microsoft Teams, Microsoft Teams Infrastructure, Service Now Platform, Technical Troubleshooting, Time Management, Webcasting

Address: RBC CENTRE, 155 WELLINGTON ST W:

TORONTO

City: Toronto

Country: Canada

Work hours/week: 37.5

Employment Type: Full time

Platform: TECHNOLOGY AND OPERATIONS

Job Type: Regular

Pay Type: Salaried

Posted Date:

Final date to receive applications:

Note: Applications will be accepted until 11:59 PM on the day prior to the Final date to receive applications date above

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our…