Learning Operations & AI Analyst

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Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely. We are transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice.

We are looking for a Learning & AI Operations Analyst to join our Customer Education team. The ideal candidate is energized by the challenge of driving measurable Customer Education impact through data and business systems. The Learning & Operations Analyst will collect, structure, and analyze data across multiple platforms to identify trends, measure outcomes, and guide strategic decisions. This role is critical to scaling Clio’s Customer Education operation, optimizing workflows, and leveraging AI to transform content creation, delivery, and insights.

This role is available to candidates in our Vancouver
, Calgary or Toronto hub cities.

Customer Education is a strategic team in the Customer Success organization that is both human and high-performing. Customer Education empowers Clio customers to do their best work through structured training programs with product documentation, self-paced courses, live events, and certification exams. Customer Education creates best-in-class experiences that elevate the performance of all Clio Customers.

• Managing the day-to-day operations and long-term optimizations of Customer Education business systems including Learning Management Systems (LMS), Content Management Systems (CMS), webinar platforms, certification solutions, and project management tools.
• Leading initiatives to centralize training data in Clio’s systems of record to measure Customer Education’s impact on churn, support ticket deflection, and revenue growth.
• Expanding AI adoption across Customer Education activities including proactive training recommendations, content creation, localization, video production, and data analysis to accelerate throughput and reduce manual hours.
• Leading intake and triage activities using data analysis to align team priorities with key business objectives, prioritize content upgrades, manage the team backlog, and drive evidence-based improvements to Customer Education programs.
• Managing and optimizing AI-enabled internal enablement portals that help Clio’s customer-facing teams find, structure, and recommend Customer Education resources for their portfolio of customers.
• Ensuring Customer Education content strategies support Clio’s new product and go-to-market goals by collaborating with post-sales and product teams to optimize launch planning and delivery.

• 2-4 years of experience in learning operations, data analysis, or a related field in a fast-paced, high-growth environment.
• Advanced Excel skills (data validation, lookup functions, pivot tables, macros) and a foundational understanding of Python or similar programming languages to perform and automate data analysis within operational workflows.
• Strong analytical skills with experience building reports, analyzing performance data, and translating insights into actionable recommendations using business intelligence tools such as Tableau, Looker, and Power BI.
• A degree in Data Science, Library Science, Info Systems, Analytics, Conversational Design, or other STEM-related fields.
• Hands‑on experience implementing AI tools, prompt engineering, data formatting languages (Markdown, JSON), data analysis/query languages (R, SQL), workflow automation, or emerging technologies to drive operational efficiency.
• Experience managing complex intake processes and competing priorities while streamlining workflows to improve cross-functional efficiency and operational effectiveness.
• Excellent stakeholder management and communication skills with the ability to partner across Product, Marketing, Customer Success, and Operations teams.

• Experience in Customer Education, Learning & Development, Customer Success, Professional Services, or Education Operations.
• Demonstrated experience with Learning Management…