Product Designer

Overview

We’re Ratehub, a unique Canadian Fintech and a remote-first company headquartered in downtown Toronto. We’re on a mission to be the one-stop shop for all financial needs of the consumer:
Save, Spend, Borrow, Invest, and Protect. We help over 2M Canadians per month with an award-winning in-house brokerages and a range of businesses including mortgage and life/auto/home insurance brokerages, mortgage originations and servicing, a Financial Services Marketplace, and content across Ratehub and Money Sense. We deliver the best online mortgage experience, personalized credit card and loan options, and cheaper insurance policies than typical advisers.

This is a Product Designer role focused on end-to-end ownership of the design process, from discovery to final delivery. The ideal candidate combines UX and UI strength, passion for solving user problems, and the ability to transform high-level ideas into intuitive experiences that drive real impact.

Although Ratehub is headquartered in Toronto, we are remote-first and open to remote candidates.

• Own the end-to-end design process, from research and ideation to prototyping, validating, and delivering high-impact product experiences that help users make smart financial decisions
• Act as the voice of the customer using research, usability testing, A/B testing, and other analytical tools to understand and validate ideas, problems, and solutions
• Partner with product, engineering, data, marketing, and content teams to translate ideas into meaningful, user-centered experiences
• Design responsive and consistent experiences across mobile and desktop
• Collaborate with engineers to ensure design feasibility, high-fidelity implementation, and visual/functional accuracy in the final product
• Contribute to product roadmaps and sprint planning with product and engineering teams
• Build and maintain design backlogs and help shape design strategy for the next 6–24 months
• Support additional design needs from content and marketing initiatives across Ratehub and Money Sense

• Facilitate workshops with stakeholders to align on goals, gather requirements, and co-create solutions
• Communicate design concepts and rationale clearly to technical and non-technical audiences, including senior leadership

• Build and maintain scalable design systems and style guides for consistency across products
• Ensure all designs meet accessibility standards (WCAG) and deliver inclusive user experiences
• Stay current with industry trends, tools, and best practices to improve design processes

• 3+ years of product design experience with a strong portfolio for web and mobile
• Proven ability to own the end-to-end design process: user research, ideation, prototyping, UX/UI design, usability testing
• Strong UX and UI design skills with attention to detail and ability to craft intuitive user experiences
• High proficiency with Figma
• Experience leveraging quantitative and qualitative data to validate design decisions, with usability testing tools and analytics tools
• Highly organized and able to manage multiple projects in a fast-paced, agile environment
• Skill in breaking down complex problems into simple, intuitive solutions and iterating based on feedback
• Experience building and maintaining scalable, component-based design systems
• Excellent communication and collaboration skills to align cross-functional stakeholders
• Bias toward action, balancing quality and speed
• Comfortable with ambiguity and experience in 0→1 product design
• Familiarity with Agile methodologies and tools like Jira and Confluence
• Post-secondary degree, diploma, or certificate in UX Design or related field

• Experience with Storybook or Wordpress
• Basic understanding of front-end development (HTML, CSS, JavaScript)
• Experience designing for customer-facing financial services products

• Members first — prioritise member needs and satisfaction; start with members, end with the P&L
• Growth mindset — ambitious, accountable, and responsible risk-taking
• Better together — One team, One goal; support each other to achieve results
• Run after problems — tackle problems head-on with a data-driven, solution-focused approach
• Measure, Learn, Iterate, Innovate — focus on getting things done and iterating based on data

• Competitive salary
• Remote-first organization with flexible location across Canada
• Flexible hours
• Benefits package with no employee contribution
• RRSP matching, training allowance, team socials, and more

Ratehub welcomes applications from people with disabilities. Accommodations available upon request for candidates participating in all aspects of the selection process.