Incident Manager

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Requisition

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Scotiabank’s Global Technology Services (GTS) - Major Incident Office (MIO) is responsible for handling any significant business and brand impacting incidents globally. We collaborate with business & technology stakeholders along key subject matter experts to mitigate/avoid critical outages. Team is accountable for implementation of industry best practices at enterprise level to bring consistent execution of process.

You’ll be responsible for driving the recovery of major incidents, managing business and IT stakeholder’s communication, will work with Subject Matter Experts to identify ongoing risk’s and devise a plan to mitigate those risks. While this is not a shift-based role, you are required to be available 24x7 to handle any major outages during your designated on-call week.

*** This is a contract - 18 months duration***

• You will join the highly skilled MIO team, which has been spearheading IT stability by delivering consistent results and winning the confidence of business as a trusted partner for all critical outages.
• You are responsible to collaborate with various support teams and vendor partners to devise the shortest resolution path by establishing strong command and control over the bridge.
• You are responsible for sending consistent and timely communication to business and IT stakeholders.
• You are responsible for conducting post incident reviews and drive the teams to identify root cause, lessons learned and a plan to prevent a reoccurrence of similar incident.
• You will provide improvement opportunities in the existing enterprise process.

• You have excellent communication (verbal/written/presentation) skills.
• You have at least 5+ years of working experience in Major Incident management in supporting complex IT environment in a larger organization. Banking &/or finance services’ industry experience is an added advantage.
• You have at least 5+ years of hands‑on working experience in handling incident bridges involving support teams from multiple geographies.
• You have at least 10+ years of progressive IT working experience that spans a high-level understanding of full stack technologies used in a large enterprise.
• You have at least 3+ years of working experience in dealing with senior executives (VP+ audience) from Business and Technology.
• You are adept in working in a complex, fast paced environment by demonstrating strategic thinking, weigh risks, and apply sound judgment to choose right solution.
• You are able to set priorities, pursue multiple threads at the same time, plus can accurately reflect current state and drive towards resolution.
• You completed a post-secondary education in Computer Science, Engineering, Information Sciences, or equivalent.
• You are ITIL Foundations certified (ITIL v3 and/or 2011 and/or v4).

• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias‑free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
• Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.
• Upskilling through online courses, cross-functional development opportunities, and tuition assistance.
• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start…