Client Account Manager, Mid-Market; Services Acquisitions

Overview

Client Account Manager, Mid-Market (Services Acquisitions) at Reddit, Inc. Join to apply for the Client Account Manager, Mid-Market (Services Acquisitions) role. Reddit is a community of communities built on shared interests, passion, and trust. Reddit hosts more than 100,000 active communities with a large daily audience. For more information, visit

As an Acquisitions Account Manager, you are a critical success driver for new Mid-Market clients on Reddit. Your mission is to rapidly onboard new accounts, establish a clear test & learn roadmap, drive campaign optimization, and achieve core client goals within the first six months. You will demonstrate platform value by setting clients up for success on Reddit and guiding a rapid scaling phase before transitioning them to the Same Store Growth (SSG) Account Executive team.

This role is part of the Mid-Market Services team in Canada, focusing on onboarding clients across industries such as Healthcare, Finance, Travel, Education, and more. This role requires in-person work from our Toronto office 1-2 days per week.

• Client Onboarding & Strategy:
  Lead the process of activating on Reddit for the first time by supporting onboarding with the Business Manager and initial campaign creation.
• Signal & Technical Foundations:
  Lead the signal and technical foundations to ensure all new advertisers have a strong implementation (pixel/CAPI/MMP/measurement).
• Performance Optimization & Goal Attainment:
  Proactively analyze campaign performance data, implement a continuous Test & Learn roadmap (e.g., A/B testing creative, audience segmentation), and provide data-backed recommendations to help clients beat their initial goals.
• Upsell & Revenue Scaling:
  Identify and secure scaling opportunities within the first two quarters by demonstrating clear ROI, leading to expanded budgets and seamless transition to the SSG team.
• Cross-Functional Collaboration:
  
  Collaborate with internal teams to onboard clients effectively by submitting tickets to troubleshoot issues and improve setup and performance.
• Graduation Readiness:
  Ensure all clients meet defined Success Criteria and are positioned for high growth before transitioning to the SSG Account Executive.
• Monitor and analyze client account performance:
  Communicate complex data in simple language during meetings, presentations, and emails.
• Organic and paid:
  Introduce and upskill new advertisers on Reddit Pro and Reddit’s organic best practices, creating a journey to run across organic and paid successfully.

• 4-7 years of experience in a Client Success, Account Management, or Media Planning/Strategy role within digital advertising, social media, or performance marketing.
• Strong analytical skills, excellent communication, high attention to detail, and an organized, proactive approach to working with a high volume of clients and internal teams.
• Proficient in using data and Excel to provide insights, optimization recommendations and prove ROI.
• Expertise in Test & Learn and Measurement Lift methodologies and creating structured learning agendas for clients.
• Solid understanding of the customer marketing funnel and traditional marketing ecosystem.
• Strong technical acumen to ensure signal foundations are determined and implemented.
• Understanding of digital measurement, tracking fundamentals and mobile measurement partners.
• Tenacious and proactive approach to resolving product, process, and client challenges.
• Demonstrated ability to cultivate strong relationships with external partners.
• A passion for social media, insights, client success and partnerships.

• Global Benefit programs that fit your lifestyle, from workspace to professional development to caregiving support
• Family Planning Support
• Gender-Affirming Care
• Mental Health & Coaching Benefits
• Comprehensive Medical Benefits & Health Care Spending Account
• Registered Retirement Savings Plan with matching contributions
• Income Replacement Programs
• Flexible Vacation & Paid Volunteer Time Off
• Generous Paid Parental Leave

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Reddit is committed to equal opportunity employment and to building a workforce representative of the diverse communities we serve. Reddit provides reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need an accommodation during the interview process, please inform your recruiter.