UX Designer – Design Researcher

Job Summary The UX Designer III – Design Researcher plays a vital role in delivering human-centered, evidence-based insights to shape digital experiences. As part of the Human Centered Design (HCD) team within Digital Channels, this role focuses on enabling data-driven design decisions across customer and employee digital touchpoints in banking, investing, and insurance. Working within a collaborative team of – members
, the Design Researcher will oversee and execute user research projects—primarily supporting Insurance
—to enhance usability, accessibility, and overall user experience.
Key Responsibilities

Collaborate with experience strategists, designers, and business stakeholders to define and support research needs.

Design and execute research strategies, including defining research questions, methods, and participant recruitment plans.

Develop participant screeners and research protocols; recruit internal or external study participants.

Conduct user research using qualitative and quantitative methods such as interviews, diary studies, usability testing, ethnographic observation, and card sorting.

Analyze findings using human factors and statistical methods to generate actionable insights.

Communicate research outcomes through clear, compelling reports and visual deliverables such as personas, experience maps, and usability reports.

Ensure evidence-based insights drive design and strategy decisions across teams.

Support multiple concurrent research studies while maintaining high-quality results and timely delivery.

Required Experience

– years of experience in UX design research, human factors, or user-centered design roles.

Bachelor’s degree in Psychology, Anthropology, Human-Computer Interaction, Industrial Engineering, Human Factors
, or a related discipline.

Proven experience in design research and usability evaluation
.

Strong written, oral, and graphical communication skills.

Demonstrated ability to manage multiple studies simultaneously and meet deadlines in a fast-paced environment.

Nice-to-Have Experience

Graduate degree in a related field.

Financial industry (FI) experience.

Familiarity with inferential statistics and statistical analysis tools such as R, SAS, or SPSS.

Required Skills

User-Centered Design and Human Factors methodologies

Project and stakeholder management

Qualitative and quantitative research methods

Preferred Skills

Statistical analysis and data interpretation

Research documentation and visualization

Human-Computer Interaction (HCI)

Collaborative communication and presentation skills

Additional Skills

Attention to detail

Strong organizational and prioritization abilities

Ability to work effectively across multiple functional groups

About the Client A Top North American bank
, providing retail, commercial, wealth management, and wholesale banking services
. The organization is known for its innovative culture, strong employee collaboration, and impactful digital transformation initiatives
, helping clients thrive in an evolving financial landscape.
About GTT GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. As a Native American-owned, economically disadvantaged corporation, we highly value diverse and inclusive workplaces. Our clients include Fortune leaders across financial services, life sciences, technology, and utilities throughout the and Canada. We look forward to helping you land your next great career opportunity!

Job Number:
- LI-GTT LI-Hybrid gttca gttjobs