Epicor Prophet Support Analyst

Location: Toronto

Employment Type: Full-Time

The IT Support Analyst – Epicor Prophet 21 is responsible for providing day‑to‑day support, administration, and continuous improvement of the company’s Prophet 21 ERP system. This role ensures system stability, resolves user issues, supports business processes, and collaborates with departments to enhance system functionality and performance.

• Provide technical and functional support for the Epicor Prophet 21 (P21) ERP system across all business units across the country.
• Troubleshoot and resolve end‑user issues related to sales orders, purchasing, inventory, accounting, and other ERP modules.
• Configure and maintain user roles, security, and access permissions within Prophet 21.
• Develop and maintain business rules and custom reports using C#, SQL, and Crystal Reports.
• Coordinate with Epicor support and internal IT staff to resolve escalated system problems or bugs.
• Analyze and document business processes and recommend improvements leveraging P21 functionality.
• Support system upgrades, testing, and training for new releases or modules.
• Maintain user documentation, training materials, and knowledge base articles for ongoing reference.
• Some travel may be required.
• Provide help during weekends and after hours when required.

• Bachelor’s degree in information technology, Computer Science, or a related field is preferred.
• Basic understanding of IT systems, networks, and troubleshooting techniques.
• Must have experience supporting or administering Epicor Prophet 21.
• Proficiency in SQL, C#, and Crystal Reports for ERP customization and reporting.

• Comprehensive benefits package, including health, dental, and retirement plans.
• Opportunities for career advancement within a growing company.
• Supportive and dynamic work environment.
• Employee discounts on products.
• On‑site parking.
• On‑site gym.
• Opportunities for professional development and career growth.

Centura Tile is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.