Software Developer - Full Stack

Application Support & Full-Stack Developer Overview
The Application Support & Full-Stack Developer will provide day-to-day operational support, maintenance, and enhancement of enterprise applications within a public sector environment. This role combines hands-on technical support, full-stack development, and business analysis, including incident resolution, stakeholder engagement, requirements gathering, and solution implementation in alignment with OPS and LTC standards.
Responsibilities

• Provide ongoing maintenance and production support for applications
• Investigate, troubleshoot, and resolve incidents within SLA timelines
• Collaborate with internal teams and service delivery partners to confirm defects and identify root causes
• Support end users with application usage, data issues, access permissions, and printing issues
• Conduct client workshops to gather, document, and validate business and system requirements
• Translate business requirements into technical solutions and acceptance criteria
• Coordinate, test, and implement application fixes and enhancements
• Test applications following infrastructure changes
• Support users with application and database backup and restore during system reimage or refresh
• Analyze business processes, application design, and system functionality
• Develop and maintain system documentation, including:
  • Process maps and flows
  • User stories
  • GUI specifications
  • Conceptual and logical data models (CDM/LDM)
• Provide weekly status reporting and maintain activity updates in LTC reporting systems
• Deliver knowledge transfer, documentation, and guidance to internal LTC resources
• Ensure adherence to OPS/LTC standards, best practices, and governance processes

Must-Have Qualifications

• Experience assessing business and system requirements and leading remediation activities
• Proven ability to analyze application and data issues and provide solution recommendations
• Experience supporting complex business and technical applications in production
• Strong troubleshooting skills across application, data, and technology layers
• Understanding of software development methodologies (Waterfall, Iterative/Incremental, Agile)
• Hands-on experience with modeling tools such as Power Designer and Visio
• Technical experience with:
  • Angular 12+
  • .NET Core 5
  • C#
  • Entity Framework Core
  • Azure Application Gateway
  • Azure App Services
  • Azure SQL Database
  • Azure Function Apps
  • Azure Active Directory (AAD)
  • Azure AKS
  • Selenium
  • Send Grid
• Experience working with incident management tools (e.g., eSMT, SODO)
• Ability to manage multiple issues and priorities while meeting deadlines

Nice-to-Have Qualifications

• Experience conducting and leading business analysis workshops
• Familiarity with OPS Public Secure and other OPS shared services
• Experience applying business process re-engineering concepts
• Experience managing product backlogs in Azure Dev Ops
• Agile team experience within a public sector environment
• Familiarity with GO IT Standards and gating processes
• Previous experience working in government or public sector organizations

Additional Desired Skills & Experience

• Strong customer service orientation with excellent stakeholder management skills
• Ability to facilitate workshops, build consensus, and manage expectations
• Experience demonstrating solutions and supporting user acceptance testing (UAT)
• Strong written and verbal communication skills
• Creative, resourceful problem-solving approach
• Full awareness of standards and best practices for documentation and deliverables

Knowledge Transfer Expectations

• Develop and deliver KT plans, documentation, and sessions
• Transfer application knowledge, support procedures, and technical documentation
• Collaborate with LTC team members throughout the engagement

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