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IT Support IT Project Manager Cloud Computing Systems Administrator

Technology Operations Manager

Job in Toronto, Ontario, M5A, Canada
Listing for: BMO
Full Time, Part Time position
Listed on 2026-01-13
Job specializations:
  • IT/Tech
    IT Support, IT Project Manager, Cloud Computing, Systems Administrator
Salary/Wage Range or Industry Benchmark: 94600 CAD Yearly CAD 94600.00 YEAR
Job Description & How to Apply Below

About the Role

We are seeking an experienced Technology Operations Manager to lead and optimize the operational performance of our technology ecosystem. This role oversees 37–60 critical applications and manages a growing team of 11 professionals
. While not a hands-on coding role, the ideal candidate will possess strong technical acumen and a deep understanding of production support environments.

You will be responsible for ensuring operational excellence, driving process improvements, managing risk, and delivering key performance metrics. This position requires strategic leadership combined with technical expertise across Mainframe, CRM, Data & Analytics
, and modern technologies such as Cloud, GenAI, and Sage Maker
.

Key Responsibilities

  • Operational Oversight:Level 3 escalation support to assist with and, restore service, and manage day-to-day activities for mission-critical systems (24/7/365).Ensure business service levels are met across infrastructure, applications, and security.

    Coordinate Incident Management and engage third-party providers during major incidents.
  • Team Leadership:Lead and grow a high-performing team, fostering collaboration and continuous improvement.

    Coach, mentor, and develop talent while managing performance and career progression.
  • Strategic & Process Improvement:Identify and implement operational efficiencies, risk mitigation strategies, and automation opportunities.

    Define and track KPIs; develop dashboards for real-time performance monitoring.
  • Technology & Production Support:Oversee production support for Mainframe, CRM, and Data platforms.

    Ensure smooth deployment and operability of applications and infrastructure.

    Collaborate with cross-functional teams to resolve complex issues and maintain system stability.

    Participate on post-mortem reviews and RCA
  • Innovation & Modernization:Drive adoption of emerging technologies including Cloud, GenAI, and AWS Sage Maker
    .Promote best practices in monitoring, logging, and alerting across environments.

    • Required Skills & Experience

  • 7–10 years of experience in IT operations or technology management.
  • Proven experience in production support for mission-critical systems.
  • Strong understanding of Mainframe, CRM, Data & Analytics platforms.
  • Technical proficiency in:
    SQL, Python, Salesforce, Mainframe systems
    Cloud technologies (AWS preferred)
    GenAI, Sage Maker
  • Expertise in incident & problem management, risk assessment, and KPI tracking
    .
  • Ability to lead cross-functional teams and manage complex technology environments.
  • Excellent communication, analytical, and problem-solving skills.
  • Familiar with AIOps practices and incident predictability

    • Preferred Qualifications

  • Bachelor’s or Master’s degree in Computer Science, Engineering, or related field.
  • Experience with dashboard creation and operational reporting tools.
  • Familiarity with ITIL processes and best practices.

    • Why Join Us?

  • Opportunity to lead a growing team and shape technology operations strategy.
  • Work with cutting-edge technologies in a dynamic, hybrid environment.
  • Competitive compensation and benefits package.

    • Salary:

    $94,600.00 - $

    Pay Type:

    Salaried

    The above represents BMO Financial Group’s pay range and type.

    Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

    BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit:

    About Us

    At BMO we are driven by a shared

    Purpose:

    Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and…

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