Systems Administrator Operations Support Specialist; Intermediate

Deliverables:

The resources will provide operational and project support for IT Infrastructure within the Guelph Data Centre and MS Entra Tenant. The work will be completed via remote access, from an ITS office location five days per week. The role may provide the resource access to information, assets, systems and procedures.

Responsibilities

• Provides systems administration and systems operations support, including setting up user access, user profiles, backup and recovery, day-to-day computer systems operations.
• Perform software upgrades, apply patches, and provide customer interface to ensure requested changes are implemented, monitor computer workload trends and make adjustments to ensure optimum utilization of computer resources. Upkeep, configure, install and support the clients’ network and coordinate the various systems.

General Skills

• Experience at the specified experience level setting up user access and user profiles, backup and recovery, and day-to-day computer systems operations
• Experience with one or more operating systems
• Experience with one or more hardware platforms
• Experience with information retrieval packages
• Experience with one or more communications protocols
• Experience with middleware and gateways
• Excellent analytical, problem-solving and decision-making skills; verbal and written communication skills; and interpersonal skills
• A team player with a track record for meeting deadlines

Desirable Skills

• Experience with distributed and networked systems
• Awareness of emerging IT trends
• Experience in one or more programming languages
• Knowledge and understanding of Accessibility for Ontarians with Disability Act (AODA) and related regulations and standards

This position is listed as "Onsite"; the resource is expected to work 7.25 hours per calendar day between the standard working hours of (excluding lunch breaks) every Monday to Friday inclusive at the identified OPS office location.

Skills

Experience and Skill Set Requirements

Evaluation Breakdown

1. Technical Support - 20%

Parameters:

Knowledge of Enterprise Active Directory and related technologies.

2. Project Support - 15%

Parameters:

Knowledge of Enterprise Active Directory and related technologies - migrations

3. ITSM Experience - 20%

Parameters:

Experience working on a team within a large ITIL based organization - Troubleshooting

4. Troubleshooting Experience - 15%

Parameters:

Experience working on a team with a large ITIL based organization - SWAT

Must Have:

• Knowledge of Enterprise Active Directory and related technologies.
• Knowledge of Enterprise Active Directory and related technologies and migrations
• Experience working on a team within a large ITIL based organization - Troubleshooting
• Experience working on a team with a large ITIL based organization - SWAT