2nd Line Support Analyst

Service Desk Analyst | Corporate IT | Toronto, Canada | Hybrid (3 days in-office)

RLDatix (RLD) is on a mission to help raise the standard of care…everywhere. Trusted by over 10,000 healthcare organizations around the world, our solutions help improve health and care. Our applications ensure that patients receive the best and safest care while supporting the providers who deliver it.

Joining TeamRLD means being part of a global effort of over 2,000 team members in making a difference in healthcare…every day.

We’re searching for a Toronto-based Service Desk Analyst to join our Corporate IT team, so that we can deliver first-class technical support to our employees and maintain smooth IT operations across the organization. The Service Desk Analyst will provide hands-on technical support and manage IT processes to ensure our teams have the tools they need to succeed. You'll also have plenty of progression opportunities - we're really keen to speak to people with a growth mindset who want to advance in seniority and into areas such as cybersecurity/3rd line support

How You’ll Spend Your Time

• Provide 1st and 2nd line support for RLDatix employees across global locations to resolve technical issues quickly and effectively.

• Troubleshoot hardware and software problems on Windows devices (and occasionally Mac) to minimize downtime.

• Administer Microsoft 365, Active Directory, Azure AD, Intune, and Teams to maintain secure and efficient user access.

• Manage new starter and leaver processes, including asset provisioning, shipping, and system updates.

• Document procedures and maintain accurate records in the ticketing system to ensure compliance with service standards.

What Kind of Things We’re Most Interested in You Having

• Demonstrable experience (at least 4 years) in 1st and 2nd line IT support.

• Proven success in troubleshooting Windows environments and managing Microsoft 365 tools.

• Hands-on experience with Active Directory, Azure AD, Intune, and Teams administration (beyond read-only access).

• Ability to commute to our Toronto office 3 days per week.

• Strong organizational skills and ability to work independently in a fast-paced environment.

• A proactive mindset and genuine interest in learning and expanding technical skills.

By enabling flexibility in how we work and prioritizing employee wellness, we empower our team to do and be their best. Our benefits package includes health, dental, vision, life, disability insurance, 401K, paid time off, and paid holidays.

RLDatix is an equal opportunity employer, and our employment decisions are made without regard to race, color, religion, age, gender, national origin, disability, handicap, marital status or any other status or condition protected by Federal and/or State laws.

As part of RLDatix’s commitment to the inclusion of all qualified individuals, we ensure that persons with disabilities are provided reasonable accommodation in the job application and interview process. If reasonable accommodation is needed to participate in either step, please don’t hesitate to send a note to

Salary offers are based on a wide range of factors including location, relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also taken into consideration.