Description
We Are Brookfield Properties:
At Brookfield Properties, our people are the foundation of our success.
The Brookfield Properties Corporate team brings together subject matter experts who lead with confidence, adaptability, and resourcefulness. The corporate group works across all sectors of Brookfield’s real estate business – including housing, logistics, hospitality, office, and retail – collaborating with our best-in-class asset managers.
We are seeking a replacement Technical Support Engineer to join Brookfield Properties in Toronto, ON. In this role, you will play an integral role in delivering and maintaining enterprise IT solutions that support business operation and drive organizational efficiency. This position is responsible for the support and engineering of core technologies including, but not limited to, Windows 11, Office 365, and Intune as well as providing basic network support.
This role offers structured professional development through hands-on experience and online learning opportunities, and technical boot camps.
We are looking for a skilled individual with strong technical capabilities, exceptional customer service, and proven experience supporting executive-level users. The team ensures optimal functionality of hardware, applications, and collaboration tools, driving productivity and enabling business success.
Role & Responsibilities:
End-User Support & Operations
Provide hands-on technical assistance for Dell (including Dell Tech Direct), Lenovo, and Mac hardware, as well as Windows 11, iOS, Android, and Office 365 applications.
Deliver exceptional end-user support across devices, applications, and conference room technology to ensure optimal productivity.
Support daily operations in a dynamic environment composed of approximately 60% end-user support, 15% project work, 15% architecture and engineering, and 10% training and development.
Collaborate with external vendors to resolve escalated or complex technical issues beyond internal scope.
Be a part of a 24x7x365 executive support rotation, serving on-call for approximately one week every fourteen weeks as part of a shared schedule.
Service Management
Leverage Service Now for incident and request management, ensuring accurate documentation and timely resolution.
Create and maintain knowledge base articles for both internal use and customer-facing support.
Analyze Service Now data to identify recurring issues, trends, and opportunities for proactive remediation.
Systems Engineering & Architecture
Architect, engineer, and maintain management platforms including Jamf (for macOS) and Printer Logic (for print services).
Manage, secure, and deploy applications and device policies through Jamf and Printer Logic.
Conduct software testing and compatibility validation to ensure smooth system integrations and program deployments.
Support infrastructure improvements through data analysis, system monitoring, and recommendations for technical optimization.
Projects & Strategic Initiatives
Contribute to project-based initiatives involving new technology deployments, upgrades, and process enhancements.
Apply strategic thinking to identify opportunities for innovation and improvements in the technology environment.
Assist in planning and execution of technical components for companywide meetings, events, and conferences.
Training & Development
Deliver or assist in developing user training programs and documentation to enhance technology adoption and efficiency.
Support ongoing professional development and contribute to knowledge sharing across the IT team.
Perform other duties as assigned in support of organizational goals and technology initiatives.
Your
Qualifications:
High School Diploma or GED required
Minimum of 3 years in an IT support or related technical role
Proficiency in managing iOS and Android devices using Intune
Experience with printer management, configuration, and troubleshooting
Familiarity with Service Now, Azure, Office 365, and Windows operating systems strongly preferred
Experience with Jamf for Apple device management is a plus
Strong understanding of IT principles, best practices, and processes within an ITIL framework
Self-motivated…
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