About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Four Seasons Hotels and Resorts is a global, luxury hotel management company. We manage over 120 hotels and resorts and 50 private residences in 47 countries around the world and growing. Central to Four Seasons employee experience and social impact programming is the company’s commitment to supporting cancer research, and the advancement of diversity, inclusion, equality and belonging at Four Seasons corporate offices and properties worldwide.At Four Seasons, we are powered by people and our culture enables everything we do.
The Manager, Business Intelligence is a technical and strategic leader responsible for shaping and executing the BI vision that empowers Four Seasons to deliver exceptional guest experiences and drive operational excellence across our global portfolio of hotels, resorts, residences, and journey business.
Reporting to the Senior Director, Data Engineering, this role leads a high-performing team in designing and delivering enterprise-wide dashboards, reports, and data solutions that directly support our brand’s commitment to personalized service and world-class hospitality. Core deliverables:
This role ensures alignment with corporate data governance, architecture, and analytics standards, while playing a hands-on role in shaping the future of data consumption across the organization to deliver trusted insights for strategic and operational decisions.
The ideal candidate combines deep expertise in BI platforms, data modeling, and reporting frameworks with proven leadership experience managing BI teams and projects. They are passionate about using data to drive decision-making, understand data governance and enterprise-scale reporting systems, and thrive in a collaborative environment. Strong communication skills with both technical and business stakeholders and a continuous drive for innovation are essential.
Shape and execute the BI vision to drive transformation and innovation across Four Seasons’ global portfolio by leading a BI team to deliver enterprise-grade reporting and analytics. Ensure initiatives align with business strategy, IT architecture, and governance to provide trusted insights for strategic decisions.
Leverage data and analytics to enhance guest experiences and optimize business outcomes, supporting Four Seasons’ mission of personalized service and operational excellence through dashboards and reports that enable data-driven decisions.
Collaborate with business and technology teams to turn strategic objectives into actionable BI initiatives. Partner with stakeholders to ensure solutions meet evolving needs while maintaining data quality and governance.
Champion modern BI technologies and self-service capabilities to foster a data-driven culture. Standardize and modernize BI platforms, and mentor team members to build an innovative, high-performing BI function.
Align BI initiatives with Four Seasons’ core values of excellence, trust, and innovation, embedding brand priorities into analytics strategies to reinforce the company’s vision and commitment to world-class hospitality.
This role is based in our temporary location of 20 York Mills Rd, then the Four Seasons Hotels and Resorts, Toronto Corporate Office,…
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