Associate Director, Production Services Lead - Aiden

Job Description

What is the Opportunity?The Production & Risk Service group is looking for a seasoned application support lead for our Aiden (Artificial Intelligence) platform. We support fast-paced global businesses with evolving needs and requirements. Your ability to take ownership of our production estate combined with a natural sense of curiosity and pride in a job well done will help you success in the role.
What will you do?

Responsible for ensuring maximum system availability, prompt and accurate remediation and response to issues and requests

Proactive management and governance of our applications and platforms along driving IT governance and de-risking initiatives

Leverage automation to drive efficiency and to improve the soundness of our operating environment

Ensure strict adherence to standard operating procedures, standing order guidelines, and governance best practices

Liaise between Business, Technology, Compliance, Surveillance, and Functional groups to help conduct regular review to help evolve our platform and to ensure the connectivity required to achieve our collective objectives

Provide effective incident, problem and release management and regular project updates to stakeholders and the business along providing white-glove service to our business users.

Lead effective knowledge sharing, documentation, and cross training to help maximize coverage and work to improve the robust of our follow-the-sun operating model

What do you need to succeed?
Must-have
:

Experience with Generative AI, candidate needs to have a understanding of LLM usage via API gateways along with monitoring of usage along with tools to proactively monitor application health, responsiveness (ie. Dynatrace, Grafana, Pagerduty, ITRS)

Experience with Postgres SQL or other equivalent relationship database. Ability to write on the fly database statements

Experience with code deployments and job executions in Databricks, as well as management of workspaces along with consistently seeking to automate; strong scripting skill (ie. Python)

Experience and knowledge of containerized deployments and management of pods and configurations

Bachelors of Science degree or equivalent

Nice-to-have
:

Disciplined approach to document all processes, issues and user stores in Confluence and Jira, along with strong analytical/critical thinking and ability to continuously multitask and manage priorities.

Exposure to Capital Markets or Investment Banking

Experience with Intelligent Operations and AI Ops

Experience with the ITIL Incident, Problem, Change Management platform (such as Service Now)

What is in it for you?We thrive on the challenge to be our best - progressive thinking to keep growing and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses, flexible benefits and competitive compensation

Leaders who support your development through coaching and managing opportunities

Opportunities to work with the best in the field

Ability to make a difference and lasting impact

Work in a dynamic, collaborative, progressive, and high-performing team

A world-class training program in financial services

Flexible working options fully supported.

#LI-POST
Job Skills
Agile Methodology, Agile Methodology, AI Agents, AI Architecture, AI Concepts, AI Frameworks, AI Governance, AI Ops, AI Programming, AI Prompting, AI Security, AI Systems, Apigee API, Applications Support, Artificial Intelligence (AI), Capital Markets, Cloud Computing, Databricks Platform, Dev Ops, Docker Kubernetes Architecture, Dynatrace Administration, Generative AI, Grafana, Incident Management, Intelligent Automation (IA) {+ 11 more}
Additional Job Details

Address:

RBC CENTRE, 155 WELLINGTON ST W:

TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

CAPITAL MARKETS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

Final date to receive applications:

Note: Applications will be accepted until 11:59 PM on the day prior to the Final date to receive applications…