Manager, IS Google CCaaS
Job in
Old Toronto, Toronto, Ontario, M5A, Canada
Listing for:
Intact Financial Corporation
Full Time
position
Listed on 2026-01-13
Job specializations:
-
IT/Tech
IT Project Manager, Cloud Computing, Technical Support, IT Consultant
Job Description & How to Apply Below
Location: Old TorontoAbout the role
We’re looking for a Manager, IS Google CCaaS to join our growing team!
What you’ll do here:
Lead the deployment of Google CCaaS infrastructure, ensuring alignment with business objectives and customer needs.Monitor system performance, troubleshoot issues, and implement improvements to enhance the customer experience.Collaborate with IT, operations, and customer service teams to integrate CCaaS seamlessly with existing tools and processes. (Nice, Salesforce, Alvaria)Manage vendor relationships and contracts related to Google CCaaS and other contact center tools.Support the development of plans for disaster recovery as well support CHAOS testing of the environment.Provide leadership in a fast-paced, customer-centric environment, with the ability to develop and coach your team to enable them to achieve their goals.Inspire and promote collaboration among teams.Develop and maintain design project plans, identify deadlines, estimate the necessary resources and ensure the organization and optimal allocation of talent.Lead recruitment, mentoring, one-on-one meetings, performance reviews and individual career and development planning.Develop and maintain documentation and training materials to support the adoption of Google CCaaS solutions across teams.Anticipate and manage problems and take the necessary actions to resolve them, act proactively to remove obstacles.Participate in the definition of policies, procedures and best practices in terms of design and strategy.Promote design principles and best practices for user experience.Expertise in Google CCAI and evolving AI technologies Cloud solution delivery experience.Meet and follow customers to develop empathy and an understanding of market issues and share customer experience research results with teams and our partners.Understand and translate business needs and opportunities into impactful strategies as well as promote the benefits of the experience to internal stakeholders and business partners.What you bring to the table:
Experience in managing professionals and leading teams of diverse experts.Proven experience managing contact center technology solutions, preferably with Google CCaaS or other cloud-based platforms.Experience in a professional environment to promote work, deliver work, develop and inspire teams, and design world class methods and approaches.Well-versed in design thinking methods and techniques.Google CCaaS certification or similar credentials within Google are a plus.Strategic thinking and the ability to be influential.Proven interpersonal and communication skills (verbal and written).Organized and able to work well in a changing environment.For candidates located in Quebec, bilingualism (French and English) is required:
Need to interact on a regular basis with colleagues across the country.No Canadian work experience required however must be eligible to work in Canada.#LI-Hybrid
Il s'agit d'un nouveau rôle au sein de notre équipe en plein croissance | This role is a new member of our growing team.
Note that applications are not being accepted from your jurisdiction for this job currently via this jobsite. Candidate preferences are the decision of the Employer or Recruiting Agent, and are controlled by them alone.
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search:
Search for further Jobs Here:
