Intermediate Specialist, Enterprise Systems

Job Summary

Porter Airlines is modernizing its core Flight Operations systems as part of a multi-year transformation to enhance operational, crew, and airport management capabilities. This program will deliver new technology platforms, modern processes, and improved operational performance across the enterprise. The Enterprise Specialist – Ops Core Modernization will play a pivotal role in supporting implementation, integration, and stabilization of new operational platforms.

You will work across project and operational teams to ensure that systems are configured, tested, and transitioned effectively to production, supporting day-to-day operations and long-term sustainability. While the initial focus is on Ops Core systems implementation, this role will expand over time to support other operational platforms as Porter’s technology landscape continues to evolve.

Duties & Responsibilities Product Expertise and System Support Participate in the configuration, deployment, and stabilization of new operational systems as part of the Ops Core modernization. Maintain detailed system documentation, configuration records, and operational procedures to ensure traceability and compliance. Develop hands-on knowledge of each platform’s capabilities, configuration options, and operational dependencies. Liaison with Business, IT, and Project Teams Serve as a key point of contact between Flight Operations, Crew Management, Airports, and Technology teams to gather, document, and prioritize requirements.

Support integration planning and testing across operational systems and enterprise platforms. Facilitate clear communication with internal stakeholders, vendors, and project teams during all phases of the implementation lifecycle. Operational Readiness and Transition to Sustainment Collaborate on operational readiness planning, including training preparation, support procedures, and cutover activities. Support day-to-day issue resolution during transition to operations, coordinating with technical teams and vendors to troubleshoot and stabilize new systems.

Assist in developing playbooks, knowledge articles, and handover materials to ensure smooth transition to ongoing support teams. Continuous Improvement and Monitoring Use monitoring tools and system logs to proactively identify issues and recommend enhancements. Contribute to process improvement initiatives that drive stability, performance, and efficiency across operational workflows. Delivering New Capability Participate in testing, training, and deployment activities to support project milestones.

Translate business requirements into functional specifications and collaborate with IT partners to deliver solutions that meet operational needs. External Trends and Innovation Monitor industry trends and evolving practices in airline and transportation operations systems. Recommend innovations and enhancements to maintain Porter’s competitive edge and drive continuous improvement. Safety and Compliance Actively participate in Porter’s Safety Management System (SMS), including reporting hazards and incidents encountered in daily operations;

understand, comply with, and promote the Company Safety Policy. Ensure systems and processes meet regulatory and compliance standards. Other Duties Perform other tasks as assigned by the Director, adapting to evolving priorities and project needs.