Senior Yardi Support Analyst Job Toronto area,Ontario Canada,IT/Tech

Location:

Toronto (Downtown)

The Senior Yardi Support Analyst will provide L2/L3 production support for a broad portfolio of business applications with key focus on Yardi; primarily responsible for providing support to internal users while ensuring the optimal functioning and operations of Yardi and associated systems, as well as supporting a range of business applications.

Responsibilities:

Provide L2/3 technical support for Yardi to Power Users, SMEs and end users

Set up databases, create account trees, create rollup rules, create custom reports, create entity structures

Perform system admin tasks such as account maintenance, role and permissions, password resets, etc.

Create/or assist Power Users in setting up new entities, reporting, training materials

Create/or assist Power Users in roll out of Yardi features, plugins, enhancements, etc.

Conduct Yardi training for existing employees and to on-board new employees into the platform

Create/update deployment plans, admin guides, network diagrams, procedures, policies, etc.

Cross-train the peers to elevate the internal subject matter expertise on the platform

Conduct system audits to identify deficiencies and risks, and present strategies to optimize the platform

Document / Communicate processes and procedures related to functional aspects of Yardi

Perform various activities to support effective incident, problem, change and release management

Participate in meetings to ensure procedural due-diligence, communications, and risk mitigation

Qualifications:

• Degree or diploma in Computer Science or a related field

• 2-5 years’ experience in managing and supporting Yardi

• 5+ years in a similar IT production support in a large corporate setting

• 3+ years of experience in ITIL aligned incident, problem, change and release management

• ITIL Foundation v3 or higher preferred

• Strong interpersonal skills – Communication, Relationship Management, etc.

• Ability to take ownership of issues and see them through to logical resolution

• Drive to constantly make improvements and proactively seek opportunities for optimization

• Strong customer focus and not be willing to settle for a job half done

• Strong troubleshooting mindset

• Experience with a broad range of MS technologies such as Windows OS, SharePoint, MS SQL, IIS

• Experience with networking principles and protocols e.g. TCP/IP, DNS, FTP, etc.

• Experience in designing scalable server architecture for vendor applications

• Technical understanding of Windows infrastructure services (e.g. AD, GPO, CIFS, DFS) within the enterprise

• Understanding of SAN/NAS/DAS technologies

• Experience with MS SQL Installs, scripts, performance operations, design, schema, and db. Optimization

• Experience with Stored procedures, SSIS, SQL , ETL (Extract, Transform, Load) skills

• Exposure to virtualization (VMWare, Hyper V, Citrix, etc.) and functional understanding of SaaS, PaaS, IaaS


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