Sr Service Designer
Job in
Toronto, Ontario, M5A, Canada
Listing for:
Mindlance
Full Time
position
Listed on 2026-01-13
Job specializations:
-
IT/Tech
UI/UX Design, Digital Media / Production, Product Designer
Job Description & How to Apply Below
Job Title:
Sr Service Designer
Location:
Toronto, ON
Duration: + Months
Day-to-Day:
Conducting a preliminary assessment and research to establish a stakeholder map.Conducting outreach to establish stakeholder relations and develop an engagement plan.Defining the problem and establishing goals for the strategy’s Discovery Phase.Developing and executing user research plans and workshops during the Discovery Phase.Understanding and documenting the user journeys, data and pain points in a service blueprint and propose future state options.Collecting and mapping user stories to support a future state solution.Developing recommendations for pilot projects.Contributing to the After-Discovery Digital First Assessment (DFA) submission.Must Haves (and how they are used):- years of experience with background in UX design with a strong focus on service design.Service Design tools and tactics (critical), specifically have the proven ability to plan, lead and facilitate Value Stream Mapping (VSM) and service blueprinting activitiesFacilitation and influence – capable of liaising effectively across different groups with competing prioritiesIn-person collaborator – should be able to get into the office/meet stakeholders for in-person workshops, research and interviews where necessary.Data-driven – ability to get and use data to justify design decisionsUser-centered design champion, agile mindset, aims for strategic alignment with program/program area, good oral and written communication, leadership/mentoring capabilities to help other teams buy-into/participate in service designMindlance is an equal opportunity employer. We are committed to inclusive, equitable, barrier-free recruitment and selection processes, and work environment in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). We will be happy to work with applicants requesting accommodation at any stage of the hiring process
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