Senior Network & Security Analyst

Job Description

What is the opportunity? As a Senior Network and Security Analyst you will provide consistent levels of organizational and technical expertise necessary for the successful implementation, maintenance and support of the critical network and security infrastructure services across all global RBC Intranet (Core, LAN/WAN, Server Farm), Internet (Surfing, E-commerce), and Extranet environments. The primary responsibilities of this role is to provide advanced level technical support for troubleshooting, and implementing configuration changes across a variety of vendor platforms.

You will be regularly working with clients, business partners, escalation teams (implementation/engineering), and vendors to resolve incidents/problems, perform root cause analysis, and deliver infrastructure changes across the global RBC Enterprise (North & South America, Caribbean, Europe, Asia-Pacific).
What will you do?

Responding to network event and incident escalations from the first-level support Service Desk, internal/external clients and business partners

Performing root cause analysis with vendor engineers and escalation teams for major incidents and recurring problems, and implementing permanent solutions

Managing the team's Service Now incident/problem/change ticket queues in accordance to established SLAs

Execution of network and security infrastructure configuration changes across the global enterprise

Performing audits for consistency in Network Management Systems, documentation, and configuration

Creating/improving support documentation and ensuring shift reports are documented and kept up-to-date for major network-related outages

Participate in 24 x 7 on-call rotational shifts including evening and night shifts.

Participating in meetings and training sessions to review and understand new technology and service deployments

What do you need to succeed?
Must Have

Excellent understanding of TCP/IP, including packet inspection/protocol analysis using packet analyzers for troubleshooting is highly desired

Solid understanding and troubleshooting capability of L2/L3 protocols (ARP, HSRP, VRRP, STP, BGP, VRF, OSPF, VPC) in a Cisco environment

Good understanding of application protocols such as DNS, DHCP, HTTP, FTP, TLS, etc.

Knowledge of security concepts such as NAT/PAT, IPSEC, SSL, DDoS, IP Spoofing etc.

Excellent understanding of the OSI model

Experience working with the following network and security appliances/vendors:

Load balancers (F5 LTM/GTM, Citrix Netscaler),Firewalls (Nokia Check Point, Palo Alto)
Cisco IOS & NX-OS based routers & switches

Working knowledge of Arista, Cisco ONS 15454, Symantec Proxy

SG/SSLV, Fire Eye MPS, Arbor Pravail, Cisco Firepower IDS, Infoblox, Neustar, Cisco ACI. Ciena Optical, Juniper Pulse Secure, Fortinet Forti Gate, Akamai CDN is considered an asset

Fluency in programming languages and automation tools (Python, Ansible, etc.) is considered an asset

Nice to Have

Sound understanding and working knowledge of Cisco UCS, FCoE, VSAN, VDC, vPC, VXLAN, Cisco ACI, VMware is considered an asset

College diploma or University degree related to Information Technology, with a focus on Telecommunications

CCNP R&S/DC certification or equivalent level of knowledge

What’s in it for you
We thrive on the challenge to be our best, progressive thinking to keep growing and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference in our communities, and achieving mutual success.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable

Leaders who support your development through coaching and managing opportunities

Ability to make a difference and lasting impact

Work in a dynamic, collaborative, progressive, and high-performing team

A world-class training program in financial services

Flexible work/life balance options

Opportunities to do challenging work

Opportunities to take on progressively greater accountabilities

Opportunities to building close relationships with clients

Access to a variety of job opportunities across…