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IT Project Manager IT Support Cloud Computing

Director, Restaurant Technology Deployment, Tim Hortons

Job in Toronto, Ontario, M5A, Canada
Listing for: Restaurant Brands International Inc
Full Time position
Listed on 2026-01-13
Job specializations:
  • IT/Tech
    IT Project Manager, IT Support, Cloud Computing
Job Description & How to Apply Below

Ready to make your next big professional move? Join us on our journey to achieve our big dream of building the most loved restaurant brands in the world.

Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with nearly $45 billion in annual system-wide sales and over 32,000 restaurants in more than 120 countries and territories.

RBI owns four of the world's most prominent and iconic quick service restaurant brands – TIM HORTONS®, BURGER KING®, POPEYES®, and FIREHOUSE SUBS®. These independently operated brands have been serving their respective guests, franchisees and communities for decades. Through its Restaurant Brands for Good framework, RBI is improving sustainable outcomes related to its food, the planet, and people and communities.

RBI is committed to growing the TIM HORTONS®, BURGER KING®, POPEYES® and FIREHOUSE SUBS® brands by leveraging their respective core values, employee and franchisee relationships, and long track records of community support. Each brand benefits from the global scale and shared best practices that come from ownership by Restaurant Brands International Inc.

Tim Hortons®, part of the Restaurant Brands International family, is on a mission to modernize and transform the guest and restaurant team experience through technology. We are seeking a Director, Restaurant Technology Deployments and Tech Operations to lead the rollout and adoption of innovative technology solutions across our Canada and US restaurant network.

This role will be responsible for ensuring the successful delivery of end-to-end technology deployments—from point-of-sale systems, Kiosks, network infrastructure and operations, to back-of-house innovations in IoT—driving operational efficiency, guest satisfaction, and business growth. They partner closely with Product, Engineering, Restaurant Operations, and Tech Support to ensure restaurant technologies are deployed successfully and built for scale, stability, and support readiness.

RBI follows a 5 day, in-office work schedule to support collaboration. Candidates should be comfortable working onsite 5 days per week out of our office in Toronto, ON
.

Role & Responsibilities:

  • Define and lead the deployment strategy for Tim Hortons restaurant technology across the system, including new restaurant builds, retrofits and strategic rollouts, ensuring alignment with brand priorities and enterprise goals.
  • Oversee a team of project managers and infrastructure SMEs responsible for installation readiness, vendor coordination, and deployment timelines.
  • Lead accountability for delivering technology solutions on time, on budget, and with measurable value to operations and guests.
  • Partner with cross-functional teams to define deployment standards, system readiness criteria, and field success metrics—including product, engineering, restaurant operations, training, and vendor partners—to ensure seamless technology rollouts.
  • Oversee the planning, piloting, and full deployment of new restaurant technologies across the Tim Hortons network.
  • Standardize deployment processes through scalable methodologies, playbooks, and best practices to ensure consistent execution.
  • Drive rigorous performance monitoring, risk assessment, and issue resolution during project implementation.
  • Ensure adherence to regulatory, quality, and compliance standards for all technology rollouts.
  • Build and lead a high-performing deployment and delivery team.
  • Partner closely with restaurant owners, field operations teams, and training to ensure technology readiness and adoption.
  • Develop change management strategies to minimize disruption and maximize adoption at the restaurant level.
  • Act as the primary communicator to executive leadership on project progress, risks, and success metrics.

    • Qualifications & Skills:

  • Bachelor’s degree in Computer Science, Information Systems, or related field.
  • Proven experience managing large scale and complex projects in the Quick Service Restaurant industry, or related industries.
  • Proficiency in systems such as POS, networking, order management, and restaurant or hospitality workflows.
  • Strong analytical and problem-solving skills with a strong…
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