Job Description
What is the opportunity?
At RBC GAM, you can become an integral part of a dynamic team that coordinates production support activities for Global Asset Management's Eagle Investment Accounting System and related subsystems to ensure the integrity of data. You will work with diverse team helping GAM business users in analyzing, coordinating with multiple subject matter experts to address issues.
What will you do?
Ensure that up-to-date Batch Playbook is maintained and documented for each program that is part of a scheduled production run.
Ensuring the documentation and tracking of all production issues.
Monitor the library to ensure that the proper generation of data files are available for production runs and tracks resolution.
Support batch processing and job scheduler for GAM portfolio of applications/ processes
Partner with business teams to troubleshoot and resolve business issues (i.e., workflow solutions, batch cycle troubleshooting, technical interface issues, hardware issues, etc.). Execute Yearly Disaster Recovery activities.
Work with development teams to review requirements and implementation plans and facilitate transition to support and manage implementation to production environments.
Build relationships with business and infrastructure teams that will facilitate becoming an application and business workflow subject matter expert.
Define, schedule, and manage change/release management working with needed RBC parties and vendors.
Conduct meetings, give presentations, and provide consulting services to business partners on new initiatives.
What do you need to succeed?
Must have
Experience with Eagle Investment Systems suite of products: STAR, PACE, Message Center, Reporting and Automation Center and/or other modules.
IT experience with demonstrated ability to read stored procedures, create and run SQL queries, troubleshoot batch cycle issues, and diagnose and resolve issues.
Bachelor's degree from an accredited four-year university. BS/BA in Computer Science, Finance, Accounting, Math or related technical area
Experience in Oracle , MS SQL or related databases
Nice-to-have
Exposure to Service Now application
Exceptional communication skills, written and verbal.
Strong professional work ethic, attention to detail, and self-motivated
Excellent collaboration and work with team members and business users
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation
Incentivized performance
Leaders who support your development through coaching and managing opportunities
Work in a dynamic, collaborative, progressive, and high-performing team
Opportunities to do challenging work
Flexible work/life balance options
Job Skills
Computer Operations, Customer Service, Enterprise Application Delivery, Group Problem Solving, Information Technology (IT) Infrastructure, Interpersonal Relationships, Standard Operating Procedure (SOP), System and Console Operations, System Applications, Systems SoftwareAdditional Job Details
Address:
RBC CENTRE, 155 WELLINGTON ST W:TORONTO
City:
TorontoCountry:
CanadaWork hours/week:
37.5Employment Type:
Full timePlatform:
WEALTH MANAGEMENTJob Type:
RegularPay Type:
SalariedPosted Date:
Final date to receive applications:
Note: Applications will be accepted until 11:59 PM on the day prior to the Final date to receive applications date above
Compensation for this position (including salary and discretionary/variable payments) will be determined by factors, including but not limited to candidate's experience, skills, registration status, performance, individual goals, market conditions, and business needs.
Pay Range
The expected pay range for this position is:
0-0The pay range provided is for the primary work location referenced in the Additional Job Details section of this job posting. Pay ranges may differ based on location. If the posting lists multiple job locations, a recruiter can confirm availability of the role and the relevant pay rage for the additional locations listed. RBC supports pay transparency and we strive to ensure all pay ranges are competitive, fair, and equitable.
You have the potential to earn RBC's discretionary variable compensation program which gives you an opportunity to increase your total compensation, provided that business meets its performance targets and you meet your individual goals.
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