Business Analyst, Associate Director

As one of the world’s top three credit ratings agencies, Fitch Ratings plays a critical role in global capital markets by providing supplementary credit analysis, ratings, research, and commentary to financial market participants. For over 100 years, Fitch Ratings has been creating value for global markets through its rigorous analysis and deep expertise, which have resulted in a variety of market-leading tools, methodologies, indices, research, and analytical products.

Fitch Ratings is part of Fitch Group, a global leader in financial information services with operations in more than 30 countries, which also includes Fitch Solutions. With dual headquarters in London and New York, Fitch Group is owned by Hearst.

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Fitch Ratings is currently seeking a Business Analyst, Associate Director, based out of our Toronto, Canada office.

About the Team:

You will join the Technology & Data Delivery Enablement organization, serving as a squad-facing Business Analyst who translates business needs into clear, testable requirements that drive measurable outcomes. You will partner closely with Product Owners, Delivery Owners, Technical Owners, Engineering, Data, and business sponsors to align technology solutions with business strategy, support predictable, high-quality delivery, and advance our ways of working.

As a senior practitioner, you will contribute to the Agile Delivery Center of Excellence and our Communities of Practice through standards development, mentorship, and best-practice sharing.

How You’ll Make an Impact:

Business and Technology Alignment

• Engage directly with business stakeholders and end users to elicit, validate, and refine requirements.

• Translate business objectives into clear, testable requirements that enable measurable outcomes.

• Partner with Product Owners to ensure requirements are value-focused and aligned to stakeholder needs.

• Drive business value realization by linking requirements to KPIs and outcome measures.

Requirements Management and Delivery Partnership

• Collaborate with Delivery Owners and technical teams on story creation, backlog refinement, sequencing, and sprint planning.

• Ensure requirements are delivery-ready and support continuous flow; surface risks early with actionable mitigations.

• Uphold standards for requirements quality; hold self and others accountable for clarity and testability.

• Champion continuous improvement in requirements practices and artifacts.

Education, Collaboration, and AI Enablement

• Educate squad members on business goals, user value, and desired outcomes.

• Drive adoption of AI-enabled practices to accelerate requirements elicitation, validation, and documentation.

• Identify and pilot AI capabilities; share learnings with the Agile Delivery Center of Excellence.

• Mentor Business Analysts on responsible AI use; help establish standards for AI-assisted analysis.

Technical Insight and Documentation

• Provide estimation inputs and highlight risks related to requirements clarity and technical feasibility.

• Perform data profiling to validate requirements; document data flows and dependencies.

• Partner with Engineering and Data teams on non-functional requirements and acceptance criteria.

• Maintain comprehensive, current documentation in Jira/Confluence that enables effective delivery.

Operating Model and Enablement

• Facilitate complex requirements workshops; manage traceability across epics, features, and stories.

• Keep roadmaps, backlogs, and dependencies synchronized and actionable from a requirements perspective.

• Provide executive-ready updates on requirements status, risks, and cross-squad dependencies.

• Model accountability by owning requirements outcomes and communicating status and risks transparently.

Continuous Improvement and Leadership

• Coach squad members on flow, predictability, and metrics related to requirements throughput and quality.

• Foster a culture of experimentation, feedback, and continuous improvement.

• Mentor Business Analysts; may provide work direction within the tribe and support career development.

Center of Excellence Contribution

• Contribute to the Agile Delivery…