ServiceNow Senior Solution Designer
Job in
Toronto, Ontario, M5A, Canada
Listing for:
Sun Life
Full Time
position
Listed on 2026-01-13
Job specializations:
-
IT/Tech
AI Engineer, Cloud Computing
Job Description & How to Apply Below
Job Description
:
About the role:
The Service Now Solution Designer will be part of an agile team supporting the platform administration squad, building out and/or supporting the implementation of OOB Modules, overseeing custom application design, and configuring 3rd party integrations. Successful candidates will be able to think critically in solving mission critical issues, supporting end to end development of both front-end and back-end development including workflow and custom plug-ins.
The senior developer will be playing a key role in the platform QA to ensure that development standards are adhered to and platform performance is kept stable. The successful candidate will assist in the integration of various external AI systems to support platform applications (ex. Incident & MIM, Change, Problem, and custom applications).
What will you do:
Lead the development and implementation of complex Service Now solutions across modules such as IT Service Management (ITSM), IT Operations Management (ITOM), Third-Party Risk (TPRM), and Security & Vulnerability (VR Enterprise and SIR Enterprise).Build and customize Service Now applications, including workflows, business rules, client scripts, UI policies, and scripted REST APIs to meet enterprise-level requirements.Integrate Service Now with external systems, including AI/ML platforms (e.g., Tensor Flow, PyTorch, OpenAI, or custom models), to enable intelligent automation, predictive analytics, and natural language processing capabilities.Provide integration oversight for all new and existing connections, ensuring alignment with platform standards, security protocols, and operational reliability.Mentor junior developers, conduct code reviews, and enforce best practices in Service Now development, including performance optimization and security compliance.Collaborate with cross-functional teams (e.g., IT, business stakeholders, and AI specialists) to gather requirements, translate them into technical specifications, and deliver scalable, AI-enhanced solutions.Develop and maintain AI-driven features such as virtual agents, chatbots with NLP integration, anomaly detection in IT operations, and recommendation engines using Service Now’s Virtual Agent, Predictive Intelligence, and Integration Hub.Perform system upgrades, patching, and migrations while ensuring minimal downtime and data integrity.Monitor, manage, and optimize platform performance and stability, including instance health, response times, job scheduling, and resource utilization.Troubleshoot and resolve high-priority incidents, perform root cause analysis, and implement proactive monitoring with AI-based insights.Create technical documentation, including integration maps, performance tuning reports, and AI model deployment guides.Stay current with Service Now releases (e.g., Washington DC, Xanadu) and emerging AI technologies to propose innovative enhancements.Duties
Build and deploy custom scoped applications and widgets using Service Now App Engine Studio.Implement AI integrations, such as connecting Service Now to external AI services for sentiment analysis, automated ticket routing, or generative AI for knowledge article creation.Configure and extend Service Now AI Search, Performance Analytics with machine learning, and Now Intelligence features.Ensure integrations comply with data privacy standards (e.g., GDPR, CCPA) and handle secure API authentication (OAuth, JWT).Conduct unit testing, integration testing, and user acceptance testing (UAT) for AI-enhanced workflows.Proactively monitor and tune platform performance using tools like System Diagnostics, Performance Analytics, and instance observability dashboards.Lead technical planning and execution of upgrades, clones, and new implementations, including rollback strategies and post-deployment validation.Optimize Service Now instances for performance, including scripting efficiency, database queries, and AI data processing impacts.Participate in agile ceremonies (sprints, stand-ups, retrospectives) and contribute to roadmap planning with AI-focused and platform stability initiatives.What you need to succeed:
Bachelor’s degree in Computer…
Position Requirements
10+ Years
work experience
Note that applications are not being accepted from your jurisdiction for this job currently via this jobsite. Candidate preferences are the decision of the Employer or Recruiting Agent, and are controlled by them alone.
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search:
Search for further Jobs Here:
