PAM Solution Support Engineer

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Requisition

Join a purpose driven winning team, committed to results, in an inclusive and high‑performing culture.

The Privilege Access Management (PAM) team within the Global Identity and Access Management group is responsible for identifying and controlling access to privileged accounts across the Bank. The mandate is to ensure elevated privileges are controlled, managed and audited in accordance with the Bank’s Logical Access Management Standard.

The PAM Solution Support Engineer is responsible for supporting the deployment, maintenance, and health of Privileged Access Management solutions across enterprise environments. This role focuses on implementing approved changes, performing post‑deployment health checks, managing application environments, and ensuring compliance with security standards. The engineer collaborates with stakeholders, vendors, and technical teams to deliver enterprise‑level solutions while demonstrating leadership, teamwork, and strong communication skills.

• Manage and support the PAM application environment across Pre‑PROD and PROD environments
• Monitor overall application health and take proactive action to remediate issues.
• Upgrade application versions in all environments and conduct testing in Pre‑PROD environment for newer versions.
• Perform detailed application health checks after deployments and security patching.
• Develop Power Shell and SQL scripts for monitoring task automation, system integration, data retrieval, and managing/extracting data within the PAM environment.
• Lead continuous service improvement and development activities, including health checks and upgrades.
• Identify opportunities to optimize processes and enhance platform reliability.
• Provide technical support to PAM users and stakeholders.
• Offer PAM advisory services to infrastructure administrators.
• Remediate server vulnerabilities reported by the vulnerability management team.
• Work with stakeholders and other technical teams to collect business and technical requirements and design / deliver enterprise level solutions.
• Communicate with the vendor to troubleshoot application issues and raise support tickets.
• Track and manage vendor ticket resolution and provide updates to stakeholders.
• Maintain all documentation related to configuration, processes, service records, asset inventories, administration manuals, job instructions, and support contacts.

• 3–5 years of experience in PAM or security solution support in enterprise environments.
• Hands‑on experience with Cyber Ark components (Vault, PVWA, PSM, CPM).
• Good understanding of Windows and Linux environments.
• Familiarity with Active Directory/Azure AD, LDAP, and certificate management.
• Experience with scripting (Power Shell, SQL) for automation and data management.
• Demonstrated leadership, teamwork, and collaboration skills.
• Experience with cloud PAM solutions and secrets management.
• Familiarity with Dev Ops tools and CI/CD pipelines.
• Cyber Ark certifications (Defender, Sentry) or equivalent.
• Experience with PowerBI

• Diversity, Equity, Inclusion & Allyship–We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias‑free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employees to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
• Accessibility and Workplace Accommodations–We value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.
• Upskilling through online courses, cross‑functional development…