Banking Digital

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Requisition

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

We’re looking for a dynamic and driven Intermediate L1 Support to join our agile development team supporting digital platforms within Scotiabank’s Asset Management line of business. In this hybrid role, you’ll provide Level 1 support to internal users while also acting as a business analyst to translate business needs into technical solutions. You’ll serve as a key liaison between business users and the development team—providing support, identifying issues, and helping translate user needs into actionable solutions.

• Act as first-line support for incidents related to digital applications, including Investor and Advisor Portals
• Answer and manage incoming calls from the Customer Relations Centre, offering courteous and professional technical assistance
• Perform routine troubleshooting, ticket triage, and escalation for issues ranging from access resets to basic configuration errors
• Analyze support trends, perform root-cause assessments, and recommend long-term solutions
• Capture and document business requirements, user stories, and functional specifications for enhancements and fixes
• Collaborate with development, QA, and product teams to enhance issue resolution and platform improvements
• Participate in Non-Prod & Post-Prod testing phases, validating user acceptance criteria
• Maintain support documentation including knowledge base articles, user guides, and training materials

• 3–5 years of experience in technical support and business analysis within the financial services or asset management sector
• Experience supporting digital applications, cloud environments, and web-based platforms
• Basic SQL competency for data troubleshooting and reporting analysis
• Working familiarity with Agile methodology and tools like Jira or Service Now
• Ability to interpret user feedback and business needs into actionable development insights
• Excellent communication skills for interfacing with stakeholders from technical and non-technical backgrounds
• Analytical mindset with attention to detail and the ability to juggle multiple priorities
• Mutual fund industry background or wealth management experience
• Understanding of data structures and reporting tools
• Advanced understanding of complex business and technical processes in the banking or financial services industry
• Experience in IT risk management, audit, currency issues, and vendor management
• Ownership of application portfolios, ensuring accuracy and up-to-date information
• Familiarity with internal banking processes, including Change Management, Incident Management, and Security controls

• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
• Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.
• Upskilling through online courses, cross-functional development opportunities, and tuition assistance.
• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
• Dynamic Ecosystem - Free tea & coffee, universal washrooms, and lots of space for team collaboration.
• Community Engagement - We offer opportunities for community engagement & belonging with our various programs such as hackathons.

Location(s):
Canada :
Ontario :
Tor…