Director, Decision Intelligence and Emerging Technologies

Job Summary

The Director, Decision Intelligence and Emerging Technologies will enable decision intelligence across Porter Airlines by democratizing access to trusted data and fostering a cross-functional Data Community of Practice. Anchored on three pillars—Customer, Revenue, and Operations—this role will drive the strategic use of data, automation, and emerging technologies to deliver measurable business value. This leader will oversee the data platform team, responsible for data enablement including ingestion, engineering, governance, and accessibility, and automation-enablement to streamline processes and increase efficiency.

They will partner closely with leaders across the organization to deliver high-impact, insight-driven outcomes that advance operational efficiency, enhance the customer experience, and unlock new revenue opportunities. The Director will also champion innovation by scanning, testing, piloting, and scaling new technologies and automation solutions in a safe, fast, and impactful way. They will guide teams to focus on speed and direction over perfection, embedding agile, data-informed decision-making into day-to-day operations and ensuring that insights are actionable, adoption is widespread, and investments in data, automation and technology maximize value creation.

Duties & Responsibilities Strategic Leadership Champion the strategic use of data, automation, and emerging technologies to drive measurable business value across Customer, Revenue, and Operations pillars Lead the cross-functional Data Community of Practice in close partnership with the Executive Sponsor, Data Program fostering collaboration, best practices, and adoption of data-driven decision-making Advocate for speed and direction over perfection, embedding agile and iterative approaches to deliver Data Platform and Automation Oversee the enterprise data platform, ensuring robust ingestion, engineering, governance, accessibility, and quality of data assets Expand enterprise automation capabilities to streamline processes, improve accuracy, and free up capacity for higher-value work Partner with technology teams to ensure data and automation solutions are secure, scalable, and aligned with enterprise architecture Decision Intelligence Enablement Democratize access to trusted data, empowering teams at all levels to make timely, insight-driven decisions Drive the development of reusable data assets, dashboards, and self-service analytics tools Collaborate with business leaders to prioritize and deliver high-impact analytical solutions that improve operational efficiency, enhance customer experience, and optimize revenue streams Emerging Technology Innovation Scan, evaluate, and test new technologies and automation solutions with potential to create competitive advantage Lead pilots and proofs of concept to validate value and scalability before enterprise rollout Promote a culture of innovation through crowdsourcing, brainstorming, hackathons, and innovation sprints to accelerate idea generation and adoption Stakeholder Engagement & Governance Partner with business leaders to align data and emerging technology initiatives with business strategy Ensure compliance with data privacy, security, and regulatory requirements in all initiatives Establish clear success metrics and track ROI for data, automation, and emerging tech projects Active participation in Porter’s Safety Management System (SMS) including, reporting hazards and incidents encountered in daily operation;

understand comply and promote the Company Safety Policy Behavioural Competencies Concern for Safety:
Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others. Teamwork:
Working collaboratively with others to achieve organizational goals. Passenger/Customer Service:
Providing service excellence to internal and/or external customers (passengers). Initiative:
Dealing with situations and issues proactively and persistently, seizing opportunities that arise. Results Focus:
Focusing efforts on achieving high quality results consistent with the organization’s standards.…