Associate Technical Account Manager

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Are you a tech‑savvy individual with a passion for delivering exceptional customer service? Join our dynamic Residential Client Service's Team as an Associate Technical Account Manager (ATAM) and be part of the forefront of innovation in the real estate industry! As an ATAM, your main role will be to provide top‑notch customer support, focusing on troubleshooting and resolving software issues over phone and email across Yardi's diverse suite of products.

You will have the opportunity to work with cutting‑edge software solutions, gaining valuable expertise and becoming a subject matter expert in the field. Your contribution will go beyond just support – you will actively collaborate with our team to drive continuous improvements and advancements in our products, ensuring our clients receive nothing but the best and stay ahead in a competitive market.

• Provide technical support and software implementation guidance to a portfolio of assigned Yardi clients.
• Assist clients with product configuration, deployment, and best practice adoption to ensure successful implementation.
• Troubleshoot and resolve common software application issues while communicating product features effectively.
• Build strong client relationships and continually develop deep expertise in Yardi products and solutions.

• Bachelor’s Degree in Business, Finance, Math, or Computer/Engineering Sciences; or an equivalent combination of education and experience.
• Ability to learn new concepts and Yardi programs.
• Strong written and oral communication skills.
• Good interpersonal skills.
• Client‑centered commitment and focus.
• Critical thinking and problem‑solving skills.
• Ability to meet critical deadlines and prioritize multiple tasks in a fast‑paced environment.
• Collegial, team‑oriented disposition with the desire and ability to establish cooperative working relationships with all levels of employees and clients.
• Proficiency with Microsoft 365 desktop applications.

• Experience professionally serving customers in a technical support, sales, or retail service role.
• Understanding of the property management or relevant Yardi supported industry and industry best practices.
• Working knowledge of accounting practices.
• Basic competence in one or more of the following areas:
  Microsoft operating and network system operation, relational databases, and SQL/Oracle language.

Yardi pioneers the property tech industry by seamlessly blending 40 years of tradition with forward‑thinking innovation. We’ve created a team of over 10,000 employees in over 40 locations around the globe dedicated to making great real estate software products. We offer a dynamic work environment, comprehensive training programs, and abundant opportunities for career growth.

Yardi is more than just a software company – we are dedicated to creating a positive impact in our communities. Annually, Yardi extends philanthropic support to organizations chosen by our employees. Our team has contributed to over 350 nonprofits globally, demonstrating our commitment to various causes and communities. Our award‑winning culture, consistently recognized by Glassdoor’s prestigious “Best Place to Work,” fosters support, collaboration, and growth.

We prioritize your well‑being with comprehensive benefits, including 100% paid employee medical premiums, company profit‑sharing plan, and flexible work arrangements.

Annual Salary Range: $69,600 - $73,100 CAD

Yardi is an equal opportunity employer that is committed to inclusive, barrier‑free recruitment and selection processes. If contacted for an employment opportunity, please advise if you require accommodation at any stage of the recruitment process.

This posting is for an existing vacancy.