Technical Consultant

The Technical Consultant is responsible for technical consulting and configuration of the Achievers software with Enterprise clients, typically over 5,000 employees with global requirements and complex structures.

• Lead all technical implementation components of implementation, from design, configuration, testing, and integration.
• Dive into client meetings, solutions documentation, and platform configuration.
• Consult with clients to gather business and technical requirements through onsite and remote meetings.
• Align requirements to product functionality, offering best practice, scalable solutions along the way.
• Present compelling solutions in a collaborative way to Enterprise clients based on finite feature sets.
• Interact with diverse client IT teams on system integration and single sign-on.
• Configure platform modules, site content, and permissions.
• Configure system integrations and single sign-on.
• Provide technical design consulting for API-based integrations.
• Utilize test scripts to verify configurations, identify and log any bugs.
• Investigate product issues by configuring proof of concepts and interacting with Product Management.
• Escalate product issues as needed to ensure client expectations and timelines are met.
• Provide product feedback to Product Management.
• Collaborate with colleagues inside and outside the department to foster a team‑oriented, customer‑focused environment.
• Support onboarding for new team members through product and process education.
• Demonstrate a team‑oriented attitude and a willingness to “can do.”

• 4‑5 years of related experience in a software company.
• Demonstrated evidence of rapid execution of concurrent short‑term projects (1‑3 month cycles).
• Experience with configuring and implementing software applications.
• Evidence of identifying risks and issues.
• Demonstrated resourcefulness in setting priorities and proposing new strategies to ensure project delivery.
• Ability to effectively communicate technical concepts to a non‑technical audience.
• Demonstrated flexibility, adaptability, and drive.
• Evidence of effective multi‑tasking and tight project schedules.
• Strong attention to detail.
• Asset: experience working with HTML, CSS, and APIs.

We’re committed to providing a fair and competitive offer based on what you bring to the team. Each A-Player’s compensation is reviewed at least annually against performance and impact in role. $70,000 - $78,000 reflects what we reasonably expect to offer for this role based on current market data. The final offer will depend on several factors, including your skills, experience, and any relevant certifications.

• Recognition and Rewards program.
• Health benefits and life insurance coverage beginning on your first day.
• Parental leave top‑up.
• Employer‑matched RRSP contributions.
• Flexible vacation.
• Employee and Family Assistance Program (mental health, legal, and financial counseling).
• Supported professional development and career growth (Linked In Learning, mentorship).
• Employee‑led Employee Resource Groups that celebrate diversity.
• Regular events to build connection, belonging, and well‑being.
• Hybrid flexibility, with time in our Liberty Village, Toronto office.

Achievers is proud to be an equal‑opportunity employer committed to building a diverse, inclusive workplace where everyone can do their best work. We encourage qualified candidates from all backgrounds and experiences to apply.

Achievers is committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any accommodations for your interview, such as assistive technology, wheelchair accessibility, or alternative formats of materials, please let us know. We are happy to make necessary arrangements to support your needs.

We may use artificial intelligence (AI) tools to support parts of our hiring process, such as reviewing applications or analyzing resumes. These tools help our recruitment team but never replace decisions made by real people. We believe in a human‑first approach to hiring, where your experience, personality, and potential are recognized by people, not algorithms, and where final hiring decisions are made by humans.