IT Operations Analyst

Job Title: IT Operations Analyst

Job :

Job Location:

Toronto, ON (Hybrid – 2 days/week onsite) or Remote in Canada

Job Travel Location(s):

# Positions: 3

Employment Type:

W2

Duration:

Long Term

# of Layers:0

Work Eligibility:

All Work Authorizations are Permitted – No Visa Transfers

Key Technology:

Google Cloud, Kubernetes, Windows, Linux, Git Hub

• Provide planning, communication, and reporting of day-to-day ticket metrics and longer-term tactical objectives.
• Level 2 support of Client business line Cloud Infrastructure including PaaS/IaaS/Containers across all production and test environments.
• Manage non-standard/complex P1, P2 (Major Incidents), P3, and P4 incidents and service requests.
• Ensure customer service satisfaction and enable continuous improvements.
• Oversee higher complexity operational and preventive maintenance tasks.
• Manage complex remedial and unscheduled urgent changes.

• 5+ years of experience in information technology supporting Google Cloud projects.
• Strong to Expert knowledge of supporting GCP including GKE workloads.
• Knowledge of OS technologies (Windows, Red Hat Linux).
• Familiar with CI/CD tools such as Git Hub, Jenkins, etc.
• Dev Ops and Agile understanding.
• Working knowledge of Local Area Networks (LAN) and Wide Area Networks (WAN).
• Knowledge of scripting languages and tools such as Python, JavaScript, Power Shell, Bash.
• Must have a solid understanding of Incident, Change, and Problem Management methodologies as well as solid experience in a large, high-performance production environment.