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IT Operations Analyst

Job in Toronto, Ontario, C6A, Canada
Listing for: Highbrow LLC
Part Time position
Listed on 2026-01-12
Job specializations:
  • IT/Tech
    IT Support, Cloud Computing
Salary/Wage Range or Industry Benchmark: 80000 - 100000 CAD Yearly CAD 80000.00 100000.00 YEAR
Job Description & How to Apply Below

Job Title: IT Operations Analyst

Job :

Job Location:

Toronto, ON (Hybrid – 2 days/week onsite) or Remote in Canada

Job Travel Location(s):

# Positions: 3

Employment Type:

W2

Duration:

Long Term

# of Layers:0

Work Eligibility:

All Work Authorizations are Permitted – No Visa Transfers

Key Technology:

Google Cloud, Kubernetes, Windows, Linux, Git Hub

Job Responsibilities:
  • Provide planning, communication, and reporting of day-to-day ticket metrics and longer-term tactical objectives.
  • Level 2 support of Client business line Cloud Infrastructure including PaaS/IaaS/Containers across all production and test environments.
  • Manage non-standard/complex P1, P2 (Major Incidents), P3, and P4 incidents and service requests.
  • Ensure customer service satisfaction and enable continuous improvements.
  • Oversee higher complexity operational and preventive maintenance tasks.
  • Manage complex remedial and unscheduled urgent changes.
Skills and Experience

Required:

Required:
  • 5+ years of experience in information technology supporting Google Cloud projects.
  • Strong to Expert knowledge of supporting GCP including GKE workloads.
  • Knowledge of OS technologies (Windows, Red Hat Linux).
  • Familiar with CI/CD tools such as Git Hub, Jenkins, etc.
  • Dev Ops and Agile understanding.
  • Working knowledge of Local Area Networks (LAN) and Wide Area Networks (WAN).
  • Knowledge of scripting languages and tools such as Python, JavaScript, Power Shell, Bash.
  • Must have a solid understanding of Incident, Change, and Problem Management methodologies as well as solid experience in a large, high-performance production environment.
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