Actuarial Client Solutions Specialist - Assistant​/Associate Director; French Speaker

Position: Actuarial Client Solutions Specialist - Assistant/Associate Director (French Speaker)
This job is with Moody's, an inclusive employer and a member of my Gwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. Moody’s is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment, we’re advancing AI to move from insight to action—enabling intelligence that not only understands complexity but responds to it.

We decode risk to unlock opportunity, helping our clients navigate uncertainty with clarity, speed, and confidence.
If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity.
Line of Business/Department:  Insurance - Life

Location:

Toronto/5001 Yonge Street or remote in Canada
Reporting to:  Actuarial Client Solutions Manager
Skills and Competencies
At least 4 years of experience in the life insurance industry (preferably in a client support or similar capacity) including 2 years of relevant AXIS experience.
Experience in life, annuity, or health in areas such as pricing, valuation, corporate modeling, risk management, ALM, stochastic modeling work, hedging.
Fluent in French and English is mandatory.
Exemplary interpersonal, communication and presentation skills.
Strong analytical, technical and research skills.
Well-organized, detail oriented, and able to balance multiple priorities to meet targets.
Excellent record keeping ability.
Ability to work out of our Toronto office or remotely from any location in Canada. If remote, must be able to travel periodically to the office in Toronto.
Occasional travel to client offices may be required.
Education
A degree in actuarial science or equivalent.
FSA/FCIA (or ASA making progress to fellowship)
Responsibilities
The Actuarial Client Solutions Specialist deals directly with our clients daily to provide actuarial support, training, and advice on best practices for implementing models in AXIS. They will also work on documentation for clients and research projects that provide exposure to state-of-the-art actuarial science and its application to real problems.
Help desk assignments at least once per week; must be available 9:30 am – 5:30 pm EST.
Investigate, analyze, and answer client questions/problems as required.
Document all contact with clients, problems, and resolutions.
Creation of additional explanatory material where needed to answer client inquiry.
Liaise with developers and clients on required enhancements
Working with the product team on business specification documents
Designing and executing testing of features in line with the release schedule
Training clients on specific modules or topics. Occasional travel may be required
Basic understanding of artificial intelligence concepts, with curiosity and enthusiasm for learning how AI tools can be used to improve processes and drive efficiency. Interest in exploring AI systems and a willingness to develop awareness of responsible AI practices, including risk management and ethical use.

About the team
The Insurance - Life team at Moody’s is responsible for developing and supporting innovative solutions for the life insurance industry. Our AXIS Actuarial System is the leading platform for actuarial workflows in North America and growing worldwide.
Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.

Candidates for Moody's Corporation may be asked to disclose…