Service Designer - Senior

We are seeking a Senior Service Designer to support service innovation, program review, and digital transformation initiatives. You will work within cross‑functional teams using human‑centred design
, agile practices
, and modern digital methods to design and improve end‑to‑end government services.

• Lead service discovery, research, and design activities for digital transformation initiatives
• Apply human‑centred design methods across end‑to‑end service journeys
• Conduct user and stakeholder research, interviews, and field studies
• Create service blueprints, journey maps, and process maps
• Facilitate co‑design workshops and design sessions with cross‑functional teams
• Develop and test prototypes, concepts, and service designs
• Translate insights into user stories, backlogs, and design recommendations
• Support agile delivery through sprint planning, backlog refinement, and reviews
• Evaluate service performance and user experience across multiple channels
• Contribute to change management by supporting adoption of new services and processes

• Proven experience as a Senior Service Designer or in a similar service‑design role
• Strong expertise in human‑centred design and service design methodologies
• Experience working on digital transformation or service modernization initiatives
• Hands‑on experience conducting user research
  , usability testing, and service evaluations
• Ability to create journey maps, service blueprints, process maps, and prototypes
• Experience working in Agile/Scrum delivery environments
• Strong collaboration skills with cross‑functional teams and stakeholders
• Ability to translate complex business and user needs into actionable design outputs
• Experience supporting change management and service adoption
• Excellent communication, facilitation, and presentation skills

If you’re a passionate Service Designer who enjoys shaping meaningful digital services and working in collaborative, agile environments, we’d love to hear from you. Apply now by sharing your updated resume and availability, and take the next step in delivering user‑centred, innovative services.