Digital Communications Specialist; Climate Action

Posting Date: Jan 8, 2026

Location: Toronto, ON, CA

Expected Salary Range: $88594 - $110743 Annually

Target Variable Performance Pay: 8%

The salary range shown above reflects the expected compensation for this position. The final salary offered will be determined based on a holistic assessment of the candidate’s experience, education, training, and alignment with the role’s requirements. For positions covered by a collective agreement, placement within the range will follow the applicable step or classification.

The Digital Communications Specialist (Climate Action) supports and executes Toronto Hydro’s digital communications, digital projects and marketing strategy, following web accessibility best practices and user experience design for the Climate Action portfolio. This role requires a proactive individual who demonstrates attention to detail and stays current on accessibility standards, emerging technologies and trends (such as AI’s impact on digital communications and UX).

T his posting is for an existing vacancy.

KEY RESPONSIBILITIES:

• Acts as the Communications Lead on digital improvement projects that enhance the customer experience and respond to evolving customer needs
• Provides advice and guidance on digital accessibility best practices, user experience and content design for the development of new website content and customer-facing digital tools and applications
• Develops and executes digital content including the Toronto Hydro website, microsites, e-newsletters and direct mail in alignment with the Media & Public Relations Framework and objectives, Toronto Hydro brand and style guide, and legislative requirements (e.g., AODA, CASL) to provide excellent and inclusive customer service
• Plans, develops and delivers communications campaigns for various marketing activities, external communications, digital improvement projects
• Provides advice to business units on digital communication and marketing strategy ensuring alignment with corporate standards and compliance with legislative requirements
• Collaborates with and oversees third-party agencies to ensure the successful delivery of initiatives that align with Toronto Hydro’s digital communications strategy
• Analyzes data to identify trends and opportunities, and makes strategic recommendations to enhance customer engagement and customer experience on various initiatives

REQUIREMENTS:

• Bachelor’s degree in Communications, Public Relations or a related field
• Five (5) or more years of digital communications experience, including creating content for newsletters, websites and email communications
• Proven ability to develop and execute communications plans
• Extensive experience working with content management systems and a solid understanding of knowledge management principles
• Strong understanding of digital accessibility standards and best practices
• Demonstrated experience in the climate action and/or energy conservation space
• Demonstrated project management skills with the ability to analyze data and provide meaningful insights
• Exceptional writing skills, particularly when communicating complex topics
• Knowledge of user experience (UX) and customer experience (CX) principles, with the ability to apply them to digital content and engagement strategies
• Knowledge of front-end technologies, including HTML and CSS
• Excellent verbal communication and presentation skills
• Ability to manage multiple priorities in a fast-paced environment
• Proven ability to work independently and take initiative to drive projects and new ideas forward
• Adaptable and resourceful, with a positive, solutions-focused mindset
• Commitment to continuous learning, including accessibility best practices and emerging trends such as AI in digital communications

To support the overall well-being and success of our employees, Toronto Hydro provides a comprehensive total rewards package which includes:

• 24/7 access to Employee & Family Assistance Program and Virtual Healthcare
• Company-paid life insurance and long term disability
• Spending account to support fitness goals (e.g. gym memberships)
• Competitive paid time off (including vacation and parental leave)
• Defined Benefits Pension Plan through OMERS
• Career development…