Song Delivery Lead

We Are: Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content and channel orchestration. With strong client relationships and deep industry expertise, we help our clients operate at the speed of life through the unlimited potential of imagination, technology and intelligence.

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Accenture Song

You Are: We are looking for a highly effective Delivery Lead to join our team. An individual filling this role will be responsible for the overall success of Customer experience and Commerce programs, focusing on the client relationship, planning/tracking, financials, project delivery, resourcing, and overall program health. Ideal candidates will have a consulting background and will have experience managing programs that combine strategy, design, and technology disciplines.

• Works in a highly client-facing role to lead the end-to-end delivery lifecycle of complex, global and large-scale customer experience and commerce solutions.
• Develops strong working relationships with the senior management team and identifies follow-on project opportunities.
• Plans and estimates delivery work with an Agile approach, focusing on project milestones, resource planning (both on-shore and off-shore), scope, budget, risk identification and mitigation planning.
• Manages day-to-day on-shore and off-shore project teams during the project lifecycle.
• Manages the project ideation, gathering the high-level business requirements, defining the detailed requirements and process into epics and stories.
• Work closely with engineering, design, product, and QA to deliver the best digital commerce for our clients.
• Supports experience-led teams in developing strategic vision and creative UI/UX design.
• Manages and contributes to solution plan definition.
• Manages and contributes to development of the platform migration and global roll out strategy and execution.
• Interacts with client stakeholders for business justification, funding, scope and timeline.
  
  Contributes to the ongoing development of solution/program offering approaches, methodologies, techniques, business development tools, and growing our resources.

• 10+ years of experience with agile SDLC, implementing large, complex websites/apps, commerce applications and platforms.
• 5+ years of project management experience, building technology solutions in a variety of different styles (Agile, Waterfall, etc.) through the software development lifecycle.
• 3+ years of experience delivering projects which have integrated a number of the functional capabilities listed below:
• Business Strategy
  Sales Effectiveness
  Customer experience
  eCommerce
  Order Management/Fulfilment
  Customer Data Platform
  Pricing and Loyalty
  Integration Platform
  Journey Orchestration
  Marketing Automation
  Personalization/Recommendation
  Search / SEO
  Web Content Management
  Multi-device support (smart-phone, tablet, desktop, console, set-top box)
  Digital Analytics
  Digital Asset Management
• A minimum of a high school diploma or GED is required for this position.
• English is required for this position as this role will regularly interact with stakeholders across Canada, US and other countries across our Global footprint where English is the common language. Due to the significant high volume of interactions with these English-speaking stakeholders, which is inherent to this position, it is not possible to reorganize the company's activities to avoid this requirement.

• A bachelor’s degree is highly preferred for this role.
• Hands on experience with eCommerce applications (SF Experience/Commerce, Adobe Experience/Commerce Suite, SAP Commerce, Shopify, Commerce (Formerly Big Commerce)), conceptualizing, designing, building and deploying solutions; extensive experience with targeted platform a plus.
• Understanding of complexities with implementing Composable architectures and solutions (Commerce Tools, Contentful, Contentstack, Algolia…).Strong understanding of PCI/PII security and data privacy…