IT Support Engineer

SOCi, the leader in AI-powered marketing solutions for multi-location businesses, is currently looking for an experienced IT Support Engineer. The IT Support Engineer is responsible for delivering reliable, timely technical support to SOCi employees by resolving end-user issues, maintaining endpoint devices, and administering access to core business systems. This role supports day-to-day IT operations across a modern, cloud-based technology environment and serves as a primary point of contact for employee IT needs.

Working within the Business Systems team, the IT Support Engineer follows established processes and best practices to troubleshoot hardware, software, identity, and connectivity issues for both Mac and Windows users. The role requires sound technical judgment within defined procedures, a strong customer service mindset, and the ability to work independently on routine issues while escalating more complex problems to senior team members.

In addition to user support, the IT Support Engineer contributes to operational efficiency by maintaining accurate documentation, supporting audits and compliance activities, and assisting with the administration of productivity and collaboration tools. This position plays an important role in ensuring employees have secure, dependable access to the systems and tools they need to perform their work effectively in a fully remote environment

SOCi expects to pay in the range of $57,000 to $88,000 CAD base plus bonus. Within the range, individual pay is determined by factors such as job-related skills, experience, and relevant education or training.

Who We Are

SOCi is the leader in AI-powered marketing solutions for multi-location businesses. With its proprietary Genius AI™ and suite of Genius Agents™, SOCi provides a first-of-its-kind, AI-powered digital workforce capable of handling the workload of 1,000 local marketers™, empowering brands to achieve unmatched digital visibility, strengthen customer engagement, and scale faster than ever before.

SOCi is recognized by Fast Company as one of the World's Most Innovative Companies, and is trusted by nearly 1,000 top brands—including Ford, Ace Hardware, Kumon, Liberty Tax, and more—to automate and optimize local marketing tasks across all locations. Founded in 2012 and backed by leading strategic investors, SOCi is transforming how multi-location brands manage and scale their marketing efforts. You can view our Awards and Accolades