Specialized IT Technician

The Technological Solutions and Innovations Department is a leading connected partner that delivers a full range of cutting-edge products and services to meet evolving needs. Our team of about seventy specialists works with a strong focus on security customer service quality efficiency reliability and continuous improvement.

From IT asset management and problem-solving through innovative technological solutions to project optimization building and infrastructure data modeling and development support our professionals leverage the best tools to ensure every initiative is a success.

Come build the world with us!

Reporting to the IT Squad Service Manager the IT Technician plays a key role in ensuring the stability and quality of delivered services by advising and supporting colleagues in analyzing and resolving issues leveraging a broad understanding of EBCs business domains.

More specifically the responsibilities include:

• Provide full IT support (Helpdesk and Infrastructure) for a site with approximately 100 users.
• Participate in a project lasting about 4 years.
• Coordinate and ensure that services are delivered professionally and in a friendly manner while maintaining a positive work environment.
• Act as a resource for technical support to site users and business partners.
• Diagnose analyze document investigate and/or resolve issues independently demonstrating strong problem-solving skills (Workstations Printers Network Infrastructure).
• Manage inventory and produce inventory reports as needed.
• Contribute to optimizing operational processes and support continuous improvement of IT services for EBC construction sites and operations.
• Actively research new partners to improve operational reach for remote sites.
• Serve as a technology advisor to implement new solutions that enhance site infrastructure.
• Perform any other related tasks.

The position requires the candidate to obtain a government security clearance in order to maintain employment.

• Must have resided in Canada for at least 10 years or hold Canadian permanent resident status.
• No criminal record.
• No history of bankruptcy.

Advanced technical skills:

• Proficiency in Microsoft technologies including:
  • Microsoft 365 (Azure Entra .)
  • Active Directory (on-premises environment)
• Experience with Cisco Fortinet and Palo Alto products.
• Strong technical expertise with a minimum of 10 years of experience.
• Mastery of the Office 365 environment (Microsoft AD Microsoft Azure & Intune).
• Expertise in network environments (Unifi products).

• Strong focus on results; adherence to deadlines financial objectives and service level commitments; sense of overall responsibility.
• Excellent communication and presentation skills.
• Strong problem‑solving abilities.
• Ability to manage priorities and handle stress effectively.
• Highly autonomous collaborative and customer‑oriented.
• Customer focus: strong desire to meet client needs.

• 4 weeks of annual vacation
• Comprehensive modular group insurance plan starting on your first day
• Corporate clothing program upon hire
• Group RRSP with employer contributions through a Deferred Profit Sharing Plan (DPSP)
• Instant access to a virtual doctor (telemedicine) 24/7
• Training and professional development programs
• Employee Assistance Program (EAP)

Required Skills:

Strong focus on results; adherence to deadlines financial objectives and service level commitments; sense of overall responsibility. Excellent communication and presentation skills. Strong problem‑solving abilities. Ability to manage priorities and handle stress effectively. Highly autonomous collaborative and customer‑oriented. Customer focus: strong desire to meet client needs.

Key Skills
IT Experience,Network Administration,Active Directory,LAN,Computer Networking,Computer Skills,Windows,Remote Access Software,Help Desk,IT Support,Operating Systems,Troubleshooting