SOC Infrastructure Specialist

Introduction

As an IT Security Services Specialist – SOC Infrastructure, you will apply your cyber security knowledge and skills to defend our clients from increasingly complex and persistent cyber threats using advanced security tools and platforms while following robust security operations processes and procedures. Working as part of a team of security professionals in our Canada Security Operations Center (SOC) in Markham, Ontario, you will be involved in security deployment and integration activities, infrastructure project management, device management, policy management, security operations, infrastructure operations, and other security‑services‑related tasks.

• Primarily work as part of IBM SOC infrastructure team, operating, supporting, and maintaining the SOC infrastructure to serve our clients.
• Perform steady‑state management of various cloud and network security solutions such as next‑gen firewalls, web application and API security, cloud DoS protection, local and edge network access security, cloud workload protection and posture management, etc.
• Work with the broader team to define and support security architecture, processes, procedures, governance, operations, and reporting of SOC IT infrastructure in a hybrid, multi‑cloud environment.
• Regularly review product announcements, advisories, and create remediation plans and implement to mitigate associated risks.
• Manage security vulnerabilities and perform patching and upgrades on security systems and platforms.
• Lead and participate in troubleshooting sessions to find root cause of issues and provide quick workarounds and timely resolutions within defined Service Level Agreements (SLAs).
• Perform all activities adhering to IBM and Client policies, processes and guidelines and contribute towards continuous improvements to the services.
• Follow IT service management processes including Change, Incident, and Problem Management.
• Participate in on‑call rotations and perform change and incident management outside of normal shift hours, as required.
• Contribute towards team documentation efforts by creating and maintaining effective operational and technical documentation.
• Contribute to the SOC annual audit and compliance projects.
• Lead and procure software, hardware, and licensing for the SOC to operate.
• Work effectively as a team player and proactively identify and elevate risks and opportunities in the managed services.
• Effectively interface with IBM governance teams, handle escalations related to the team’s services, and ensure high level of customer satisfaction.

None

• English fluent (verbal and written).
• 8–10 years experience in a Network Security or Security Operations role.
• Federal Government of Canada Secret security clearance (Level II) – or eligibility to achieve security clearance.
• Extensive knowledge of Fortinet suite of products including Forti Gate and Forti Web.
• Experience with operating systems including Windows, Linux, and Red Hat Open Shift.
• Experience handling security incidents, changes and service requests using ITSM tools and ITIL methodology.
• Solid understanding of networking (switches, routers) and servers.
• Broad knowledge of cloud security solutions using cloud‑native controls and tools on IBM Cloud and Google Cloud Platform (GCP), or similar.
• Broad knowledge of other security solutions in network/perimeter security, endpoint security, data and content security, encryption and identity and access management.
• Strong critical thinking and analytical skills.
• Ability to work effectively as part of a team or independently to achieve business outcomes.

• Bachelor’s or master’s degree in computer science or information technology.
• Industry recognized security certifications (e.g., CISSP, CCSP, CISM, CEH, Security+).
• Technical certifications, product, cloud, or vendor‑specific certifications (e.g., Fortinet, Cisco, Palo Alto).
• Experience with service‑management tools such as Service Now.
• Client‑facing experience supporting large‑scale security solutions.
• Experience with cloud security solutions working with major cloud service providers.

Mid‑Senior level

Full‑time

Information Technology

IT Services and IT Consulting