Technology Analyst ; Clinical Products & Technology

Technology Analyst I (Clinical Products & Technology)

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On-site - TELUS Health Care Centre - 333 Bay St., Toronto, ON

Monday to Friday, 07:30 - 16:00 ET

Within TELUS Health Care Centers (THCC) business unit, the Products and Technology IT team leads the strategic and financial planning, program framework, and governance for health clinics across Canada. The THCC IT team leads the strategic governance and management of healthcare technologies to deliver targeted outcomes and maximize value for our stakeholders and team members.

As a Technology Analyst team member, you will be part of an energetic and dedicated team that manages the day-to-day IT operations for our TELUS Health Clinics nationally. This means providing our clinics with IT support for various technical requests, in-person deskside support for hardware issues, proactively addressing technical issues with various clinic equipment, and managing a ticket queue to document and process incoming requests.

You are a dynamic, hardworking, and driven team member who thrives in a high‑paced environment while being dedicated to providing excellent customer service.

• Identify, respond to and resolve client problems and requests ensuring a high level of system availability and client satisfaction.
• Achieve a high percentage of incident resolution without escalation and maintain a Client Satisfaction rating of >98%.
• Participate in team collaboration to build new processes and improve existing processes to save time, lower costs, and remove roadblocks.
• Serve as a support SME for TELUS Health’s IT products and services (including medical equipment).
• Manage end‑to‑end requests for BUs, while providing regular updates until completion.
• Provide after‑hours troubleshooting, on‑call support and testing of systems when required.

• Completion of secondary education required.
• Skilled in MS Windows 10, SCCM client and tools, Active Directory, Microsoft Office Suite, Azure, Genesys Cloud.
• Talented at installing and configuring hardware & software.
• Confident with methodologies for supporting undocumented products or services.
• Experienced with server, network, and enterprise IT technologies.
• Skilled in incident and problem management tools (ITSM) and best practices.
• Valued for awareness of IT security best‑practices.
• Proficient in iOS for simple troubleshooting.
• Proficient in Google's Workspace applications (Drive, Sheets, Slides).
• Exceptional customer service skills.
• Excellent troubleshooting, problem solving, and analytical skills.
• Mechanical aptitude, hardware repair and replacement skills.
• Ability to work independently with minimal supervision and effectively as part of a team.
• Strong multitasking, prioritization under stress and pressure.
• Adapt quickly to new technologies.
• Strong organizational skills and structured approach in work and communications.
• Strong verbal and written communication skills.
• Committed to contributing to process improvement.

• Database knowledge.
• Windows 11 experience.
• ITIL Foundation knowledge.
• VB Scripting familiarity.
• Google Chromebook familiarity.
• Bilingual in English and French (spoken and written).
• MCP or MCSE, A+ Certification or 2+ years of related enterprise IT experience.
• Degree or certificate in Computer Science or Information Technology.

Not Applicable

Full‑time

Information Technology

IT Services and IT Consulting, Telecommunications, and Utilities