ServiceNow Administrator

Service Now Technical Specialist / Administrator – Contract

Client:
Bank

Location:

Toronto, 2 days a week onsite
Duration: 6 months

Job Summary

The Service Now Administrator / Developer is responsible for the day-to-day administration, configuration, and development of the Service Now platform. This role ensures platform stability, data integrity, and automation efficiency while supporting CMDB, Asset Management, and integrated workflows across the organization.

Key Responsibilities

• Administer and support daily Service Now platform operations, including user accounts, roles, groups, access controls (ACLs), and data policies.
• Configure and maintain system properties, email notifications, and inbound email actions to enable automated and reliable communications.
• Design, develop, and maintain custom Service Now applications and tables using Service Now Studio, scoped applications, Script Includes, and UI Actions.
• Enhance data quality and governance by enforcing Application Owner accountability and automating record updates through business rules, workflows, and flows.
• Manage CMDB integrity by maintaining asset normalization, lifecycle statuses, CI relationships, and reconciliation rules.
• Design, implement, and support asset and CI workflows integrated with Procurement and Discovery to ensure accurate inventory tracking and reconciliation.
• Collaborate with stakeholders to gather requirements, troubleshoot issues, and deliver scalable Service Now solutions.
• Monitor platform performance and ensure adherence to Service Now best practices and governance standards.

Required Skills & Qualifications

• Hands‑on experience administering and developing on the Service Now platform.
• Strong understanding of user management, roles, groups, ACLs, and security best practices.
• Experience with CMDB, Asset Management (ITAM), Discovery, and Procurement integrations.
• Proficiency in Service Now development tools (Script Includes, UI Actions, Business Rules, Flow Designer).
• Strong analytical, troubleshooting, and communication skills.

Preferred Qualifications

• Service Now certifications (CSA, CAD, or CIS – CMDB/ITAM preferred).
• Experience with data normalization, reconciliation, and CMDB governance.
• Familiarity with integrations, REST APIs, and automated workflows.

Mid‑Senior level

Contract

Analyst, Administrative, and Information Technology

IT System Operations and Maintenance; IT System Data Services