IT Business​/Systems Analyst

Normal Hiring Range: $67086.00 to $83,857.50 CAD per year

Your expertise shapes our business

At the CWB Group, we find fulfillment and inspiration knowing that we are performing meaningful and purposeful work. Every day is a new adventure with opportunities to learn from industry leaders and, most importantly, from each other. When you join the CWB Group, you become part of a diverse and inclusive, tight-knit team passionate about making a global impact.

Our commitment to Diversity, Equity and Inclusion (DEI)

The CWB Group believes that diversity and inclusion among our employees is critical to our success, and we seek to recruit, develop and retain the most talented employees from a diverse candidate pool.

Work with us and achieve your career goals

For over 75 years, our employees have been the backbone of our business, driving our success and extraordinary reputation. We challenge our employees to take charge of their careers and provide growth opportunities, tools and resources to reach their goals.

What to expect:

The Business/Systems Analyst role will help bridge the gap between business objectives and technology solutions through gathering, analyzing, and validating business requirements using various methods including development of prototypes. This role will also help keep projects on track through creating project plans, monitoring progress against timelines and budgets, managing stakeholders, and ensuring the final solution meets business requirements. This includes playing a pivotal role in ensuring that our IT systems and software applications meet the evolving needs of our organization.

This includes:

Requirements Elicitation & Analysis:

• Collaborate with stakeholders across various business units (e.g., Sales, Finance, Operations) to gather, analyze, and document business and functional requirements using various techniques, including interviews, workshops, and document analysis.

Prototyping & Solution Design:

• Rapid Prototyping:
  Design and develop high-quality, interactive web prototypes (ranging from low-fidelity wireframes/flow diagrams to functional prototypes) to test concepts, features, and user flows
• Facilitate feedback sessions using these prototypes to validate requirements, identify requirement gaps, misunderstandings, and ambiguities, and refine designs iteratively based on user testing and analysis.
• Translate prototype materials into clear, detailed technical specifications for the development.

Project Management:

• Develop and manage project plans, timelines, and budgets. Lead project teams, define roles, and ensure clear communication.
• Monitor project progress, identify risks, and implement mitigation strategies. Manage project scope to prevent "scope creep".
• Track milestones and deliverables.

Process Modeling:

• Evaluate current business processes and workflows to identify areas for improvement and model future states using tools like Microsoft Visio or other process modeling software

Documentation:

• Write and maintain comprehensive documentation, including Business Requirements Documents (BRD), System Requirements Specifications (SRS), functional specifications, use cases, and user manuals.
• Act as the primary communication channel between business stakeholders and technical teams (developers, QA, project managers) to ensure a shared understanding and alignment throughout the project lifecycle.

Testing & Quality Assurance:

• Define user acceptance test (UAT) criteria, assist in test case creation, and coordinate/facilitate UAT to ensure the final solution meets all specified requirements.

Implementation & Change Management:

• Support the deployment of new systems, help plan and execute implementation, and assist with end-user training and communication to ensure a smooth transition.

Other duties as assigned

This position reports directly to the Director, Digital Architecture and Solutions and primarily works remotely from their home office in Canada. CWB has adopted a remote-first working model, where employees will work from their home office, servicing the client within their specified areas either remotely or in person. We are embracing radical flexibility, where employees are encouraged to work a schedule that works best for them, their team, and their clients.

What you bring to the table:

• Degree or diploma in Information Technology, Computer Science, Business, or a related field.
• 2 Years proven experience as an IT Business Analyst, Business Systems Analyst, or similar role.
• 2 Years Expertise in requirements gathering, documentation, and process mapping.
• Experience with MS Dynamics and Power Platform as asset.
• Experience with prototyping and wire framing tools.
• Exceptional analytical, problem-solving, and critical-thinking skills.
• Excellent written and verbal communication skills, with the ability to effectively communicate complex technical details to non-technical stakeholders.
• Ability to work independently with limited supervision, as well as collaboratively within a team.

Additional Requirements:

This is a remote, work…