Identity Access Management Senior Associate

Line of Service

Advisory

Industry/Sector

Not Applicable

Specialism

Managed Services

Management Level

Senior Associate

Job Description & Summary

At PwC, our people in cybersecurity focus on protecting organisations from cyber threats through advanced technologies and strategies. They work to identify vulnerabilities, develop secure systems, and provide proactive solutions to safeguard sensitive data.

In cybersecurity incident management at PwC, you will focus on effectively responding to, and mitigating, cyber threats, maintaining the security of client systems and data. You will be responsible for identifying, analysing, and resolving security incidents to minimise potential damage and protect against future attacks.

Meaningful work you’ll be part of:

As an Identity Access Management Senior Associate, you’ll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution.

Responsibilities include:

• Troubleshoot and resolve complex technical problems related to SailPoint reported by our customers
• Lead the incident call with diverse stakeholders
• Apply and test fixes in Non-Prod, and Production environment
• Document problem solutions in knowledge base
• Meticulously document case progress and technical details throughout the support case lifecycle
• Provide 24x7 on-call support via rotational schedule
• Participating in recurring support review meetings, present challenges and mitigation plan to Product owners
• Ensuring Incident is resolved within defined SLA’s
• Provide input to assist with continual improvement
• Responsible to plan all new activities and deliver the same as per timelines
• Fetch weekly reports and present to diverse stakeholders

Experiences and skills you’ll use to solve

• 4 + years hands on experience in Identity Management solution, Sail Point
• Good to have SailPoint certification
• Deep understanding of Joiner, Mover, and Leaver’s process
• Well versed with SailPoint deployment models
• Hands-on experience on IAM reporting with SQL server as back end
• Deep understanding of User Access certification
• Well versed with Lifecycle Manager, Compliance Manager, Application On-Boarding, Access Request, Automated Provisioning, password synchronization
• Understand the important aspects of running a 24/7/365 operations
• Deep understanding installation, Identity Mappings, correlation rules
• Deep understanding of logs levels
• Willing to learn other security products
• PwC Canada is committed to cultivating an inclusive, hybrid work environment. Exact expectations for your team can be discussed with your interviewer

Education

Degrees/Field of Study required:
Degrees/Field of Study preferred:

Certifications Required Skills Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Communication, Creativity, Cybersecurity Framework, Cybersecurity Governance, Cybersecurity Risk Management, Cybersecurity Strategy, Cybersecurity Threat Mitigation, Cyber Threat Intelligence, Digital Forensics, Embracing Change, Emotional Regulation, Empathy, Firewall (Network Security), Forensic Investigation, Incident Management, Incident Remediation, Incident Response Plan, Inclusion, Intellectual Curiosity, Learning Agility, Log Analysis {+ 15 more}

Desired Languages Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

No

Government Clearance Required?

No

Job Posting End Date

We’re committed to providing accommodation throughout the application, interview, and employment process. If you require accommodation to be at your best, please let us know during the application process. The use of artificial intelligence (AI) in recruiting is just getting started, so we know you have questions about how and why we use it. At certain points during our recruiting process, we rely on AI to improve your experience.

This could be during resume review or curating personalized job recommendations, asking you clarifying questions via a chatbot or during our interview scheduling to improve your experience. Our use of AI helps ensure we combat bias by evaluating candidates equally and fairly, without seeing identity information, such as your name, or gender for example). AI also helps us better…