Oracle CX Consultant

Overview  Join to apply for the  Oracle CX Consultant  role at  J&M Group

Location:

Toronto, Ontario, Canada
Salary: CA $83,000.00-CA $90,000.00
Posted: 20 hours ago
Responsibilities   Lead and execute Oracle CX Incentive Compensation module implementations, enhancements, and support activities
Gather and analyze business requirements from stakeholders, focusing on compensation models, taxation, and payment plans
Configure and customize Oracle Incentive Compensation components, including custom objects, rules, and pay groups
Translate CAPEX/OPEX policies into compensation configurations
Work with UI/UX teams to implement or transition to Redwood UI
Design and configure AI-assisted components for improved customer and sales insights
Develop and manage custom roles, ensuring secure access and compliance
Collaborate with Sales Ops, Finance, and HR teams to align compensation and commission workflows
Create documentation, test cases, and conduct user training
Provide production support and resolve incentive/commission calculation issues in a timely manner
Essential Skills  This is a complete Work from Office role.
Oracle Incentive Compensation (OIC) Expertise
Strong hands-on experience in:
Custom Object creation and configuration
Additional Responsibilities & Requirements   Lead and execute Oracle CX Incentive Compensation module implementations, enhancements, and support activities
Gather and analyze business requirements from stakeholders, focusing on compensation models, taxation, and payment plans
Configure and customize Oracle Incentive Compensation components, including custom objects, rules, and pay groups
Translate CAPEX/OPEX policies into compensation configurations
Work with UI/UX teams to implement or transition to Redwood UI
Design and configure AI-assisted components for improved customer and sales insights
Develop and manage custom roles, ensuring secure access and compliance
Collaborate with Sales Ops, Finance, and HR teams to align compensation and commission workflows
Create documentation, test cases, and conduct user training
Provide production support and resolve incentive/commission calculation issues in a timely manner
Essential Skills  This is a complete Work from Office role.
Oracle Incentive Compensation (OIC) Expertise
Strong hands-on experience in:
Custom Object creation and configuration
Calculation & Design   Calculation Rules and Formulas for commission and incentive payouts
Designing and managing Pay Groups and Payment Plans
Configuring Tax Rates, Tax Codes, and knowledge of CAPEX vs OPEX treatment in compensation flows
Redwood UI   Redwood UI for Incentive Compensation:
Experience working with Redwood design system within Oracle CX Cloud
Ability to adapt and transition legacy configurations to the Redwood interface
AI for CX   Knowledge of AI capabilities within Oracle CX Cloud for:
Predictive analytics, Sales recommendations, Automated customer insights, Lead scoring and AI-assisted compensation modeling
Custom Role Design in Oracle CX   Experience creating and managing Custom Roles and Security Profiles
Understanding of Role-Based Access Control (RBAC) for CX modules
Governance and segregation of duties for compliance
Commission Calculation   Deep understanding of Sales Commission Calculations, processing cycles, and exceptions
Exposure to sales performance management (SPM) strategies
Aligning compensation models with revenue targets and KPIs
Desirable Skills   

Experience with Oracle Sales Cloud, Oracle Engagement Cloud, or Fusion Middleware
Familiarity with Oracle Integration Cloud (OIC) for data flows between ERP, HCM, and CX
Understanding of Oracle BI Publisher or OTBI for report generation

Experience with Oracle Fusion Financials or HCM Cloud for end-to-end incentive planning
Oracle CX Cloud Consultant Certification
Oracle Incentive Compensation Implementation Specialist
Oracle Fusion Sales Cloud:
Implementation Specialist
Oracle Integration Cloud Certification (for OIC interface knowledge)
Seniority level   Mid-Senior level

Employment type

Contract
Job function   Information Technology
Industries   IT Services and IT Consulting
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