Senior Manager, People and Culture

ABOUT MAPLE

Founded in 2015, Maple is a fast-growing health tech company with a vision to power the future of healthcare by building a connected and superior experience for patients, doctors, nurse practitioners and other types of health providers.

We offer virtual care services across multiple distribution channels, including Direct-to-Consumer ("B2C"), Employers and Private Insurers ("B2B") and Public Sector Institutions ("B2I"). With a growing network of 2,000+ healthcare providers and nearly 7 million Canadians with access to our services, Maple is one of Canada’s fastest-growing virtual care companies.

We have established an entrepreneurial culture centered around our purpose to support people’s health and well-being and to strengthen the healthcare system. We attribute our success to our team, who has helped us achieve numerous noteworthy awards including:
Linked In's Top 10 Startups, Deloitte Canada’s Technology Fast 50, Globe & Mail's Top Growing Companies in Canada, North America’s Inspiring Workplaces, and Glory Professional’s The Power 50:
Canada’s Most Impactful Companies.

We’re hiring a Senior Manager of People and Culture to join our small, high-performing People and Culture (P&C) team. Reporting to the VP, P&C, you will play a key part in aligning Maple’s people strategies with business objectives, ensuring that our P&C initiatives not only support but also drive business success at scale.

As a strategic HR partner, you will work closely with business unit leaders to embed people practices into our overall business strategy. This role is for a "builder-doer" who enjoys both the strategic partnership with leaders and the hands-on execution of the programs that define the employee experience. You will also manage and mentor members of the wider P&C team, fostering their professional growth while improving our operational foundations.

• Strategic HR Partnership: Serve as the primary P&C contact for designated business units, advising on employee relations, workforce planning, change management, and performance management.
• HR Operations: Oversee and elevate critical business as usual functions, including payroll oversight and benefits administration. You’ll ensure our internal processes are seamless, scalable, and compliant.
• People Programs: Lead the design and execution of core programs including performance management cycles and compensation reviews. You’ll also spearhead learning and development initiatives to support continuous growth.
• Compliance: Maintain and evolve our internal policies, ensuring they reflect our modern, human-first culture while staying ahead of employment standards and compliance requirements.
• Learning & Development: Elevate Maple’s growth culture by designing and delivering scalable L&D initiatives that aligns with our learning strategy and supports skill building.
• Data-Driven Leadership: Leverage data and insights to guide decision-making and present strategic recommendations to senior leadership that improve organizational health and retention.

Within the first 90 days, you will have conducted a comprehensive assessment of our current people processes, guidelines, and tools, identifying opportunities for efficiency and modernization. You will engage with business unit leaders to gain deep insights into their unique challenges and priorities.

Over the next 12 to 18 months, you will lead the implementation of strategic P&C initiatives that result in measurable improvements in operational accuracy and business partnership. Your success will be defined by the seamless execution of our compensation and performance programs, the evolution of our internal policies and playbooks, and your ability to act as a trusted advisor to the leadership team.

• 7+ years of progressive experience in Human Resources or People Operations.
• Bachelor’s degree in Human Resources, Business Administration, or a related field. CHRP or equivalent certification is considered an asset.
• Demonstrated experience acting as an HR Business Partner to senior leaders, with the ability to influence decisions and provide sound judgment in complex…